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"Installation Failed" - Roll bacl error

While installing Qlik Sense Desktop I get an "Installation Failed" error.  The transaction had to roll back, and it refers me to the log file.  Any suggestions?

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13 Replies
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Author


There are multiple files, which ones should I upload?

pbr
Employee
Employee

SenseDesktop.log, DemoApps.log, SenseDesktop_rollback, and the one without an ending. Please do this for the last attempt at installing the client.

Not applicable
Author


Attached are the 4 files.

pbr
Employee
Employee

MSI (s) (B4:28) [13:33:50:218]: Product: Qlik Sense DemoApps -- Error 1310. Error writing to file: \\\<Servername>\Homedrive$\<username>\Documents\Qlik\Sense\Content\Default\Images\Add 2nd Dimension.png.  System error 0.  Verify that you have access to that directory.

Error 1310. Error writing to file: \\<Servername>\Homedrive$\<username>\Documents\Qlik\Sense\Content\Default\Images\Add 2nd Dimension.png.  System error 0.  Verify that you have access to that directory.

Looks like you don't have access to the folder path, and if that Homedrive$ is a Roaming Profile you may be running into the same issue that Kourosh ran into here - Installation problem (always rolls back) Can you verify if you're using a Roaming Profile or not? This does seem to be the case though.