Report not visible on accesspoint

[Anonymous]

Hi All,

I am facing few issues in Access Point and Management Console.

-Only for few users (having Named CAL) a report is not visible on access point. But for most of the users (having both DOC CAL or Named CAL) the report is visible on access point.

- A user (having Named CAL) is not able to access the access point, but was able to access the link which is directly pointed to the report.

-The web service is frequently going down on server (sometimes 4 times in a day).

I am not sure whether these issues are inter-related or have different reasons. But I need to fix them ASAP.

Thanks in Advance!

Laxmi

[ashfaq_haseeb]

Yes,

You can try by restarting QlikView Services, If that doesn't work try by restarting server.

Regards

ASHFAQ

[Anonymous]

Hi,

I have restarted the server and all the services.After restart all the issues got resolved except one.

Still 2 users having Named CAL are not able to view the report on access point.

And I tried adding the UserdID into security tab as suggested by Deepak. But it didn't solve my problem.

Laxmi

[ashfaq_haseeb]

Hi,

Just to make sure do you use DMS authorization?

Can I have a look if possible.

My skypeID

ashfaqhaseeb

Regards

ASHFAQ

[Anonymous]

Hi Ashfaq,

We use NTFS Authorization.

And Sorry. I cannot share the details as it is against the policies of the firm for which I am working.

Laxmi

[deepakqlikview_123]

Hi

lakshmi,

try below.

but please tabke backup before proceeding

Release assigned cals for both users

1. Stop QVS and QMS as when you remove files it might still remain in the memory,

2. And then delete both caldata.pgo file under the "user documents" and also

"ProgramData\QlikTech\QlikViewServer"

3. Restart the services

Thanks,

Deepak

[ashfaq_haseeb]

Its now correct time to open a support case.

regards

ASHFAQ