Can't Assign Document CALs to Users

[#1]

Hello,

I'm encountering an issue that is preventing me from assigning Document CALs. We recently created a second .QVW app (located in the same folder as our first .QVW app).

Our first app has 142 of our 150 Document CALs assigned to it as seen below. Oddly it reports Document CALs assigned to users as 107 despite it reporting there are 140 items lower in the page.

Our second app has 8 of our 150 Document CALs assigned to it as seen below

Whenever I attempt to assign a Document CAL in the second app, the "Document CALs assigned to users" will change from 0 to 1. When I hit apply to save the changes, the number goes back from 1 to 0.

The same thing happens with our first app as well -- the Document CALs assigned to users will change from 107 to 108. Upon hitting apply, it goes back from 108 to 107.

Not sure if it makes a difference, but there is a lot of overlap between our licenses -- meaning that the some users have licenses to both apps.

Any thoughts?

[Colin-Albert]

There are no unallocated CALs available, you have allocated 142 to the document but only 107 are in use. Reduce the Allocated Cals from 142 to a smaller number, Click Save, then allocate more cals to the other document.

Remember to click save after each action

[#3]

Thanks for the reply, Colin. I'm able to move CALs between documents no problem.

I currently have 8 CALs assigned to the second document. I'm running into a problem when I click Manage Users and attempt to add the first user. It appears to work and the Document CALs assigned to users goes to 1. Upon hitting apply the number then goes back to 0.

[Colin-Albert]

There are no free cals to allocate.

The issue is that the available server cals figure is zero - See the "Document Cals Not Allocated on this Server" value.

Reduce the 142 allocated on the other document first and click save. This will change the Available Server Cals from zero to a value. then your can add these unallocated cals to the second document.

[ashfaq_haseeb · Accepted solution]

Him

I think you lost few cals.

Did you some how delete an application or rename something like this?

Not sure but check if this can help.

Regards

ASHFAQ

[#6]

I think either I'm missing something or we're not quite on the same page here.

I moved the licenses around so now it says Document CALs not allocated on server: 5. I've attempted to assign myself a CAL and it still reads as Document CALs assigned to users: 0 after clicking apply.

[ashfaq_haseeb]

Hi,

did you check my reply?

Regards

ASHFAQ

[Colin-Albert]

The Cals will be assigned to the user when they access the document via the Access Point.

Have you tried to open the document via the Access Point?

[#9]

Hi Ashfaq,

Looks like I missed it! Thanks for the reply, I'll walk through the listed steps to see if that gets me any licenses back.

[ashfaq_haseeb]

Make sure to take proper backup first.

Regards

ASHFAQ