If the services are running that is not an indication that they are working correctly.
Check for the presence of three certificates. Description them below
The root certificate is located in the following places in the Microsoft Windows certificate store:
Current User>Trusted Root Certification Authorities>Certificates
Local Computer>Trusted Root Certification Authorities>Certificates
When a Qlik Sense service starts, the QRS searches the certificate store to see if there are any Qlik Sense certificates. Depending on the results of the search, the QRS does the following:
- If no root certificate is found, the QRS creates a new certificate.
- If only one root certificate is found, the QRS checks if it is valid. If it is not valid, the QRS logs a fatal error that an invalid root certificate was found, which means that the service is shut down and that the administrator manually has to delete any unwanted certificates. In addition, the QRS logs information on the certificates that are affected by this.
- If more than one root certificate is found, the QRS logs a fatal error that an invalid root certificate was found, which means that the service is shut down and that the administrator manually has to delete any unwanted certificates. In addition, the QRS logs information on the certificates that are affected by this.
Server certificate
The server certificate is located in the following place in the Microsoft Windows certificate store:
Local Computer>Personal>Certificates
When a Qlik Sense service starts, the QRS searches the certificate store to see if there are any Qlik Sense certificates. Depending on the results of the search, the QRS does the following:
- If no server certificate is found, the QRS creates a new certificate.
- If only one server certificate is found, the QRS checks if it is valid. If the certificate is not valid, the QRS deletes thecertificate and creates a new one. In addition, the QRS logs that an invalid certificate was found and deleted.
- If more than one server certificate is found, the QRS deletes all certificates and creates a new one. Duplicates are not allowed. In addition, the QRS logs the number of valid and invalid certificates that were found and deleted.
Client certificate
Current User>Personal>Certificates
When a Qlik Sense service starts, the QRS searches the certificate store to see if there are any Qlik Sense certificates. Depending on the results of the search, the QRS does the following:
- If no client certificate is found, the QRS creates a new certificate.
- If only one client certificate is found, the QRS checks if it is valid. If the certificate is not valid, the QRS deletes thecertificate and creates a new one. In addition, the QRS logs that an invalid certificate was found and deleted.
- If more than one client certificate is found, the QRS deletes all certificates and creates a new one. Duplicates are not allowed. In addition, the QRS logs the number of valid and invalid certificates that were found and deleted.
