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Failed to retrieve QDS info: System.ServiceModel.CommunicationException: QDS did not respond to request & Exception=System.IO.IOException: The specified network name is no longer available

Hello All,

We are on and off getting IO exception error since last one month. The time is also same when all jobs fail due to this error.

We have investigated with the server and network team, there is no issue there.

Has any one encountered this error and what steps should be taken for it.

Errors :

Exception=System.IO.IOException: The specified network name is no longer available

Failed to retrieve QDS info: System.ServiceModel.CommunicationException: QDS did not respond to request

15 Replies
Not applicable
Author

Hello Keith,

We are also  running Qlikview 11.20 SR6 in a clustered environment with windows servers connected via HNAS.

We had certain jobs loading thrice a day but only around morning 03:00 to 4:00 am we faced this issue.

Solution which is working fine for us since last 3 weeks is :  Moving those particular jobs from NAS drive to Local windows server in our case only files are reloading there still all the qvd's which are formed through those jobs are still created on HNAS. Also moving the PublisherTemp folder from NAS to local disc.

Removing those folders from scan/firewall setting and sharing those folders for clustered setup.

Hope this solution works for you too !

Regards,

Nisha

Not applicable
Author

Same issue even now when we have moved from HNAS to SAN disk. Any solution to this problem.

Bill_Britt
Former Employee
Former Employee

HI,

NAS are not supported by Qlik.

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
Anonymous
Not applicable
Author

Hi,

We are having the same kind of issue with our servers that are sharing all the folder structure through a SAN using CIFS share.

Did you find a solution ?

Best Regards,

Stephane

Bill_Britt
Former Employee
Former Employee

Hi,

Qlik only supports Windows type share. CIFS isn't supported.

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
Anonymous
Not applicable
Author

Ouch...

Not supported or not compatible ?

We have declared the CIFS shared as symbolic links on each server and there is no setup issue to use them.

But we do have a lot of I/O issues with QlikView services that I though were more related to the SAN perf than the CIFS protocole.

Do you have more details ?