problem in opening dashboard through accesspoint

[#1]

Hello Friends,

I have a user who is not able to open the dashboard in access point using the IE Plugin. When he clicks on the dashboard link it opens up a browser with blank screen. The user was able to open dashboard in past but after cleaning up his machine he is not able to access it. We tried re-installing the IE Plugin, windows firewall is off and also updated the trusted sites list with the appropriate sites but no results.

Thanks in advance.

Thanks,

Umesh

[#2]

What version is his IE? Because for the Plug-in to work you need IE7 or later. Google Chrome etc. doesn't work.

[#3]

It is IE7. Previously he had IE 6 but I recommended him to install IE 7 to see if this resolves the issue.

[#4]

hello..

why don't u try to open it with ajax or java?

it works on almost every browser

[#5]

Hi,

We have enabled only the IE Plugin and this is standard being followed by us. Also since it was working properly before then why not now?

Thanks,

Umesh

[#6]

What is his OS? also, what is his PC specs? it could be anything

[#7]

OS - Windows XP Version 2002 SP3