Failed to reach server: ... Security setting denied access ???!!! PLEASE HELP!!!

[ivan_will]

When I'm trying to open a QV doc using QV IE Plugin the following message appears:

Failed to reach server: ... Security setting denied access

With the Java mashine - don't work , too!

but when I'm trying to open with AJAX it;s working ok!

The ports 4747 are opened! No firewall is activated!

the following screen appears:

then I'm use alternate identity: type the user name and password, press ok and:

press ok and :

PLEASE HELP ME!!!

[suniljain]

is domain same ? actually I faced this error when domain changed.

Regards

Sunil Jain.

[ivan_will]

Yes, the domain is the same !!!

[ivan_will]

any other ideas ?

[Bjorn_Wedbratt]

The error-message your providing is indicating that 4747/TCP isn't open between client-server. There are several ways to verify connectivity between client-server before digging further into other areas.

Easiest way is to use TELNET on the client and try establish a connection to the server:

- Open a command prompt and type:

Telnet ip-number-to-qvs 4747

If the connection is successful you will get a blinking cursor in the command prompt. Otherwise you will receive a connection error.

If connection is successful with the telnet-test, 4747/TCP is open.

The next step would be to activate ExtendedErrorLoggingMode on the client:

- Launch IE and go to qvp://demo.qlik.com to launch the plugin. Open any document
- In the toolbar hit Menu - About QlikView
- On the About dialog right-click the Q-icon at the botton left. This will open up some hidden settings
- Locate ExtendedErrorLoggingMode and set the value to 1. Don't forget to press "Set"
- Close IE to make sure the plugin is released
- Open IE and try again to connect to your server. It will fail, but now you will get a logfile in the Documents-folder for the currently logged on user. The log will be named QlikViewError.log

Analyzing the log might give you further clues to why the client is not able to connect.

[ivan_will]

The port 4747 is open!!!

Here is the log :

2010-08-02 12:26:21 Info Connect .\QVDoc.cpp 3751 Trying TCP/IP connection 0

2010-08-02 12:26:23 Warning Connect .\EasySocket.cpp 403 Could not resolve hostname "............" 11001 No such host is known.

2010-08-02 12:26:23 Info Connect .\QVDoc.cpp 3742 Switching to HTTP tunneling 0

2010-08-02 12:26:23 Info Connect .\QVDoc.cpp 3774 Trying Http tunneled connection 0

2010-08-02 12:26:23 Info Connect .\ClientServerSupport.cpp 2535 Negotiating string: "<?xml version="1.0"?><prot>qvp<dpi wanted="false">96 96</dpi><iis_authenticate/><encrypted wanted="true"/><gzip/><balanced/><build>7469</build><machine_id>............ [.....................]</machine_id><any_username>..................../......................</any_username></prot>" 0

2010-08-02 12:26:23 Warning General .\ClientServerSupport.cpp 2374 Server closed connection 0

2010-08-02 12:26:23 Warning Connect .\ClientServerSupport.cpp 2584 No reply form server: "" 0

2010-08-02 12:26:38 Info Connect .\QVDoc.cpp 3696 Attempting connect with alternate logon, user: "................" 0

2010-08-02 12:26:38 Info Connect .\QVDoc.cpp 3751 Trying TCP/IP connection 0

2010-08-02 12:26:41 Warning Connect .\EasySocket.cpp 403 Could not resolve hostname "......................" 11001 No such host is known.

2010-08-02 12:26:41 Info Connect .\QVDoc.cpp 3742 Switching to HTTP tunneling 0

2010-08-02 12:26:41 Info Connect .\QVDoc.cpp 3774 Trying Http tunneled connection 0

2010-08-02 12:26:41 Info Connect .\ClientServerSupport.cpp 2535 Negotiating string: "<?xml version="1.0"?><prot>qvp<dpi wanted="false">96 96</dpi><iis_authenticate/><encrypted wanted="true"/><gzip/><balanced/><build>7469</build><machine_id>......... [.............]</machine_id><any_username>...............\...................</any_username></prot>" 0

2010-08-02 12:26:41 Warning General .\ClientServerSupport.cpp 2374 Server closed connection 0

2010-08-02 12:26:41 Warning Connect .\ClientServerSupport.cpp 2584 No reply form server: "" 0

[ivan_will]

Is there anybody help me ?

[ivan_will]

Please , somebody help me !!! with ideas, so on ...

[#9]

proxy server enabled?

turn it off in internet options> connections tab > Lan settings button

[Bjorn_Wedbratt]

The reason for the issue is in the error:

"2010-08-02 12:26:23 Warning Connect .\EasySocket.cpp 403 Could not resolve hostname "............" 11001 No such host is known."

The client cannot resolve the hostname to the server. If you're trying to connect to qvp://qlikview the client must be able to resolve the host "qlikview", i.e. it must be registered in the DNS. Easiest way to check resolution is to try to ping the server using the host name.

If you want to change the host generated in the qvp-link, edit config.xml for QlikView Web Server and change LinkMachineName.