After upgrading to Qlikview 11.2 SR10 QVW Alert E-mails Not Working

[#1]

Hi,

After upgrading 11.2 SR5 to 11.2 SR10 QVW alerts On Post Reload (E-mails) are not working anymore. We have been using these alerts since SR1 and they have been working in multiple QVWs without problem.

With SR 10, QMC continue to deliver e-mails successfully for:

• On task failures
• PDF e-mails (PDF distributions)
• Test e-mails from QMC Mail Server settings

Only Alerts and alert emails triggered On Post Reload with Batch more are not working after successful reload with QlikView Distribution Service.

Alerts are still working fine and triggering for on Open with Interactive mode when opened using Qlikview Developer (Desktop/Personal Edition). 

Attached picture shows an alert that used to work before upgrading. Does anyone used or tested QVW alert e-mails with 11.2 SR10 ? Or solved the similar issue?

Thanks,

Ersen

[#2]

In SR5 and earlier all QVW alerts were functioning and getting delivered. There is no issue with mail server or its configuration. The problem gets resolved even without reinstalling Qlikview services.

Qlik support confirmed that with recent server upgrades Alerts get hampered. Removing existing QVPR folder and creating new tasks from scratch with new QVPR folder sends all alert messages.

[rwunderlich]

Mine are running via Publisher (Actually Server w/o Pub license, but Server tasks). Another consultant I am working with has reported this on a Publisher site.

-Rob

[Bill_Britt]

Hi,

Can you check something.

Go to C:\Windows\System32\config\systemprofile\AppData\Roaming\QlikTech\QlikViewBatch  and open the settings.ini. Do you have the below in it?

SMTP_Server=smtp-server.ec.rr.com

SMTP_Address=test@test.com

SMTP_Username=test@test.com

SMTP_Password= unreadable chars

SMTP_Authmethod=2

Bill

[Bill_Britt]

Hi,

I have tested this in both 11.20 SR10 & SR11 and it is working for me.

Bill

[#6]

Did you try upgrading from SR5. It breaks in upgrades.

Ersen

[Bill_Britt]

Hi,

Yes, I upgrade from SR 5 to SR10 and SR11 and it still works.

Bill

[#8]

Upgrading first to earlier released SR 10 (not the latest build) didn't work for us.

Sent from my iPhone

[#9 · Accepted solution]

Setting Mail Server Authentication to Anonymous solved the problem. QVW alerts started to be delivered again in SR10. We were using Distribution Service Account earlier but with this setting QVW alerts are not working anymore. Qlik support confirmed the issue as a bug.

So setting Anonymous Authentication helped us.

[#10]

Hi Bill,

I didn't check this but after rebuilding QVPR with same windows registry settings alert e-mails was working already.