Win 2008 Server with source files on a DFS, access denied trying to run a job?

[#1]

Hi

I have a customer running QV 9 SR4 on a win2k8 sp2 server. All source files are located at a DFS. When we try to run a job everything seems to work fine at the beginning but when the new source document should be saved the job crashes. From what I can see it seems as if there is access issues, but the service account should have enough permissions (modify) in the DFS. Any help in this matter would be appreciated!

(2010-08-30 08:00:01) Information: Loading document "\\domain\DFSRoot\PROGRAMS\QV\Test\Qlikview\SIB\QVD-Files\QvdGenerator RR Analys.qvw" (17.62 Mb)

(2010-08-30 08:00:02) Information: Loading. LoadTime=00:00:01.0000128

(2010-08-30 08:00:03) Information: Physical FileSize=17.62 Mb. Memory Allocation Delta for this file=61.28 Mb. Available Physical Memory Before Open=3031.91 Mb. Available Physical Memory After Open=2973.66 Mb. Total Physical Memory=4094.60 Mb.

(2010-08-30 08:00:03) Information: The document was loaded successfully.

(2010-08-30 08:00:03) Information: Initializing Checkout (0), Loading document (484), Initializing load (484), Checking read (484), Creating QlikView Engine (500), Checking Size (515), Load (515), Load Completed (2078), Tables read (2328), Opened successfully (2343)

(2010-08-30 08:00:03) Information: Document was opened successfully

(2010-08-30 08:00:03) Information: The Source Document is being reloaded. DocumentPath=\\domain\DFSRoot\PROGRAMS\QV\Test\Qlikview\SIB\QVD-Files\QvdGenerator RR Analys.qvw

(2010-08-30 08:00:03) Information: Opened successfully (0)

(2010-08-30 08:00:03) Information: Starting reload

(2010-08-30 08:03:14) Information: Reload finished successfully.

(2010-08-30 08:03:14) Information: Saving document

(2010-08-30 08:03:17) Error: The sourcedocument failed to save.. Exception=System.UnauthorizedAccessException: Access to the path is denied

(2010-08-30 08:03:17) Error: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

(2010-08-30 08:03:17) Error: at System.IO.File.Replace(String sourceFileName, String destinationFileName, String destinationBackupFileName, Boolean ignoreMetadataErrors)

(2010-08-30 08:03:17) Error: at QVBWrapper.Document.Save(ILogBucket i_LogBucket, String i_SaveAsFileName)

(2010-08-30 08:03:17) Information: Initializing save (0), Copying permissions to new file (0), Saving \\domain\DFSRoot\PROGRAMS\QV\Test\Qlikview\SIB\QVD-Files\6678a82a-0498-4b88-8e0d-412f04d0ae4d_QvdGen... RR Analys.qvw.tmp (266), Moving temp file to new file (3266)

(2010-08-30 08:03:17) Error: Save failed.

[csellei]

Hi Daniel,

Is your service account part of the local administrators group on QlikView Server machine?

[rwunderlich]

Can you confirm the following:

1. The service account is a domain account.

2. The Service account has Write permissions to the share.

3. The Service Account has Modify permissions to the local directory that the share represents.

-Rob

[#4]

Hi Rob

Yes, I can confirm all your questions, the accont has all those rights but it still doesnt work..

[rwunderlich]

Does the account have Write or Full Contol? I think it needs Full Control (both share and directory) to set the permissions.

-Rob

[#6]

Hi Rob

We found the cause, apparently the share permissions were set to Write, after we changed it to FC everything started to work.

Thanks for your input!

//Daniel