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Problem with bookmarks in AJAX client - missing OK button

Hi,

our users are facing issue with bookmarks when opened in "Full Browser Version" (AJAX). Can't create new bookmarks with this client, 'OK' button is missing, when 'Cancel' button is hit, then documents stop working, nothing happens. Creating bookmark with IE Plugin works, so far.

Not working on PROD, on QA it's working so it's not caused by browser (tested on IE 8 and IE 11). On both servers is installed identical QV version 11.20.12859.

Any suggestion is welcomed.

AJAX_Bookmarks.JPG

Labels (1)
1 Solution

Accepted Solutions
Not applicable
Author

Check C:\Program Files\QlikView\Server\QlikViewClients\QlikViewAjax\htc\QvAjaxProperties.js

Line 18: if (!IS_TOUCHENABLED) {

is not correct

Changing this line to:

Line 18: if (!Qva.userAgentDetector.get("touchEnabled")) {

Fixes this issue.

In my case this issue aroused after upgrade of QVS. Possibly .js hasn't been rewritten.

View solution in original post

6 Replies
Bill_Britt
Former Employee
Former Employee

Hi Dusan,

I just tested it on my system (running IIS) and I don't see the issue. I would try clearing the cache and if that doesn't help open a ticket with support.

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
Not applicable
Author

Thank you, but clearing cache didn't helped. I even didn't opened the report before and on first time I couldn't create Bookmark. (We are running on QV Web server).

Bill_Britt
Former Employee
Former Employee

Hi,

I have tested this on 2008 R2 with QVWS and I am not able to reproduce it. You can contact support and see if they can help find a solution.

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
Not applicable
Author

Check C:\Program Files\QlikView\Server\QlikViewClients\QlikViewAjax\htc\QvAjaxProperties.js

Line 18: if (!IS_TOUCHENABLED) {

is not correct

Changing this line to:

Line 18: if (!Qva.userAgentDetector.get("touchEnabled")) {

Fixes this issue.

In my case this issue aroused after upgrade of QVS. Possibly .js hasn't been rewritten.

Not applicable
Author

Thank you Petr for hint, I can confirm that the files for clients (e.g.QvAjaxProperties.js) are different on PROD compared to QA (where it's working). So that will be the rootcause. Something get crazy during installation. Probably re-installation/repair is needed. I'll post here the results.

gainkarthi
Partner - Specialist
Partner - Specialist

Try deleting the .shared file and see if that works now.