QlikView Server 11 Reload Tasks Hang in Running State

[Anonymous]

Good day everyone,

My company recently upgraded from QlikView Server 10 SP4 with Publisher (all-in-1) to QlikView Server 11 SP1 with Publisher (all-in-1). Shortly afterwards, we found that some of our reload tasks were hanging in a "running" state, even after finishing. After troubleshooting, speaking with our QlikView provider and reviewing the QlikView community, we found that we are being affected by a bug in QlikView 11 SP1.

In this bug, QlikView Server reload tasks will run, and complete. However, the task may remain in a running state until the QDS is restarted. If the QDS is not restarted, the next time a task which remains in a running state is triggered, it will not trigger as the QDS believes that the task has not finished from the previous run time.

To counter this issue, my company has created a simple Windows Scheduled Task to initiate a restar of the QlikView Distribution Service (QDS) after business hours. The windows task calls the Windows PowerShell application with an argument that performs the restart. This solution has been helping us combat this bug until it is resolved.

We have created a help document for other QlikView Server Admins who may also be experiancing the same issue.

QlikView Community document:

http://community.qlik.com/docs/DOC-3152

Thank you all

-Travis Dirmyer

[maksim_senin]

Hi,

The issue stil remains in QVS 11.2 SR5 - a task can hung in running state.

The only thing helps (except system reboot) - shifting task's enabled property.

Best regards,

Maxim

[maxgro]

Found same problem in 11.2 SR7, task completed in Task History and running in Task Details

[#4]

FYI

We have manged to reproduce the issue by using clustered Distribution Services and having many tasks where we put the system under heavy pressure by doing edit on multiple task and running many tasks. We are currently investigating what's causing this. We will update with our findings here.

[#5]

Root cause found. This is more likely to happen if you have clustered Distribution Services and many tasks in your setup. To get out of the hanging state without restarting the Management Service you can edit the hanging task (any change will do, like the Description field).

We are working on a fix for this.

[#6]

Seeing same issue in QV 11 SR 12. Also seeing if you look at the task log history sometimes the status will flip between completed and running after task is done.

And we are running clustered Distributed Services.

[Bill_Britt]

In your case make sure you don't have two QMC running.

Bill

[#8]

Only one QMC.

[Bill_Britt]

Hi,

Have they tried to speed up the "FullTaskStatusRefreshIntervalInMinutes" setting interval?

This is in QVManagementService.exe.config  located at C:\Program Files\QlikView\Management Service

Bill