Solved: Re: Qlik.Printing.Sense.Service stopped working - Page 2 - Qlik Community

jwvessen · ‎2015-09-21

Running QS1.1 I already had this issue, but after updating to 2.11 it is now a full time problem:

I get this popup (error message) one after the other:

Steps I have already tried:

I've uninstalled Sense, reinstalled it
Also as Admin
Run the service myself
Set: ServicePipeTimeout to 5 minutes in Registry

All without any effect.

Looking for a sollution.
(Running Windows 8.1 64bit)

Qlik Sense works just fine by the way, however, this pop-up is more than anoying, as it keeps comming.

Here the report.wer generated:

Version=1

EventType=APPCRASH

EventTime=130870461284287120

ReportType=2

Consent=1

UploadTime=130870461285224625

ReportIdentifier=fa11a28f-5df0-11e5-8288-34de1a1dc878

IntegratorReportIdentifier=fa11a28e-5df0-11e5-8288-34de1a1dc878

NsAppName=Printing.exe

Response.BucketId=26ef8c5c9b78cd1436b45eaea5b099b0

Response.BucketTable=4

Response.LegacyBucketId=120323311341

Response.type=4

Response.CabId=120295063700

Sig[0].Name=Naam van de toepassing

Sig[0].Value=Printing.exe

Sig[1].Name=Versie van toepassing

Sig[1].Value=2.1.1.0

Sig[2].Name=Tijdstempel van toepassing

Sig[2].Value=55f2c1e1

Sig[3].Name=Naam van foutmodule

Sig[3].Value=LavasoftTcpService64.dll

Sig[4].Name=Versie van foutmodule

Sig[4].Value=2.3.4.7

Sig[5].Name=Tijdstempel van foutmodule

Sig[5].Value=555dc671

Sig[6].Name=Uitzonderingscode

Sig[6].Value=c0000096

Sig[7].Name=Uitzonderingsmarge

Sig[7].Value=000000000000890d

DynamicSig[1].Name=Versie van besturingssysteem

DynamicSig[1].Value=6.3.9600.2.0.0.768.101

DynamicSig[2].Name=Landinstelling-id

DynamicSig[2].Value=1043

DynamicSig[22].Name=Aanvullende informatie 1

DynamicSig[22].Value=f289

DynamicSig[23].Name=Aanvullende informatie 2

DynamicSig[23].Value=f2899b23e9055d11133c592593d16744

DynamicSig[24].Name=Aanvullende informatie 3

DynamicSig[24].Value=ff7e

DynamicSig[25].Name=Aanvullende informatie 4

DynamicSig[25].Value=ff7ed3afff87c2464d44cfa41deb7d3a

UI[2]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Printing.exe

UI[3]=Qlik.Printing.Sense.Service werkt niet meer

UI[4]=U kunt online naar een oplossing voor het probleem zoeken.

UI[5]=Online naar een oplossing zoeken en dit programma sluiten

UI[6]=Later online naar een oplossing zoeken en dit programma sluiten

UI[7]=Het programma sluiten

LoadedModule[0]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Printing.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL

LoadedModule[3]=C:\Windows\system32\KERNEL32.dll

LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll

LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll

LoadedModule[6]=C:\Windows\system32\msvcrt.dll

LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll

LoadedModule[8]=C:\Windows\system32\RPCRT4.dll

LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll

LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll

LoadedModule[11]=C:\Windows\SYSTEM32\combase.dll

LoadedModule[12]=C:\Windows\system32\USER32.dll

LoadedModule[13]=C:\Windows\system32\GDI32.dll

LoadedModule[14]=C:\Windows\system32\IMM32.DLL

LoadedModule[15]=C:\Windows\system32\MSCTF.dll

LoadedModule[16]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

LoadedModule[17]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll

LoadedModule[18]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\fc9860df7e7c03efd26ad5311301dfcb\mscorlib.ni.dll

LoadedModule[19]=C:\Windows\system32\ole32.dll

LoadedModule[20]=C:\Windows\SYSTEM32\kernel.appcore.dll

LoadedModule[21]=C:\Windows\SYSTEM32\CRYPTBASE.dll

LoadedModule[22]=C:\Windows\SYSTEM32\bcryptPrimitives.dll

LoadedModule[23]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll

LoadedModule[24]=C:\Windows\system32\OLEAUT32.dll

LoadedModule[25]=C:\Windows\SYSTEM32\CRYPTSP.dll

LoadedModule[26]=C:\Windows\system32\rsaenh.dll

LoadedModule[27]=C:\Windows\SYSTEM32\bcrypt.dll

LoadedModule[28]=C:\Windows\SYSTEM32\VERSION.dll

LoadedModule[29]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\log4net.dll

LoadedModule[30]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Topshelf.dll

LoadedModule[31]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\03684c663aa6a9eeb92faf2dfdba9bc2\System.ni.dll

LoadedModule[32]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\1c7a457d4b8d2639fde389692c9e4e22\System.Configuration.ni.dll

LoadedModule[33]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\06d95097745c54f7d28868ff547803c4\System.Xml.ni.dll

LoadedModule[34]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\374fcab45c666ab4e3cb1d8f0b2ff117\System.Core.ni.dll

LoadedModule[35]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Serv759bfb78#\e724f330a40ab742870f4c1dfa23a316\System.ServiceProcess.ni.dll

LoadedModule[36]=C:\Windows\system32\psapi.dll

LoadedModule[37]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Autofac.dll

LoadedModule[38]=C:\Windows\system32\shell32.dll

LoadedModule[39]=C:\Windows\SYSTEM32\SHCORE.dll

LoadedModule[40]=C:\Windows\SYSTEM32\profapi.dll

LoadedModule[41]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\System.Web.Http.SelfHost.dll

LoadedModule[42]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\System.Web.Http.dll

LoadedModule[43]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\de6f821e6848f1f25eb3303a8615ccde\System.ServiceModel.ni.dll

LoadedModule[44]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Net.Http\e005384815c0a467d0de2366962d3342\System.Net.Http.ni.dll

LoadedModule[45]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Printing.Logging.dll

LoadedModule[46]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Logging.dll

LoadedModule[47]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Common.dll

LoadedModule[48]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Autofac.Integration.WebApi.dll

LoadedModule[49]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Newtonsoft.Json.dll

LoadedModule[50]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\CommandLine.dll

LoadedModule[51]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\System.Net.Http.Formatting.dll

LoadedModule[52]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\System.Web.Http.Cors.dll

LoadedModule[53]=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.IdentityModel\v4.0_4.0.0.0__b77a5c561934e089\System.IdentityModel.dll

LoadedModule[54]=C:\Windows\assembly\NativeImages_v4.0.30319_64\SMDiagnostics\f618a5ea07d5864d313b80857333df39\SMDiagnostics.ni.dll

LoadedModule[55]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\7261725660985a097e5b19c7f33db9e5\System.Runtime.Serialization.ni.dll

LoadedModule[56]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Servd1dec626#\c5f3f02d8e835923f9c750feb1fefb7e\System.ServiceModel.Internals.ni.dll

LoadedModule[57]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Printing.dll

LoadedModule[58]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Printing.dll

LoadedModule[59]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\1a42d618552f7b22e27178c1c460cf0d\System.Drawing.ni.dll

LoadedModule[60]=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\mscorlib.resources\v4.0_4.0.0.0_nl_b77a5c561934e089\mscorlib.resources.dll

LoadedModule[61]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.IO.dll

LoadedModule[62]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Security\8d9452a1f9188b3f88ec07ca58bc3613\System.Security.ni.dll

LoadedModule[63]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\BouncyCastle.CryptoExt.dll

LoadedModule[64]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Net.dll

LoadedModule[65]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml.Linq\d3ade246336dd4d4a3853389e57e9a29\System.Xml.Linq.ni.dll

LoadedModule[66]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runt73a1fc9d#\0b9a754e1b817eb6272ada70cda62c1a\System.Runtime.Remoting.ni.dll

LoadedModule[67]=C:\Windows\system32\ws2_32.dll

LoadedModule[68]=C:\Windows\system32\NSI.dll

LoadedModule[69]=C:\Windows\system32\LavasoftTcpService64.dll

LoadedModule[70]=C:\Windows\SYSTEM32\MSWSOCK.dll

LoadedModule[71]=C:\Windows\SYSTEM32\IPHLPAPI.DLL

LoadedModule[72]=C:\Windows\SYSTEM32\WINNSI.DLL

LoadedModule[73]=C:\Windows\SYSTEM32\SspiCli.dll

LoadedModule[74]=C:\Windows\system32\uxtheme.dll

LoadedModule[75]=C:\Program Files (x86)\TeamViewer\Version9\tv_x64.dll

LoadedModule[76]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_34ae2abd958aedeb\COMCTL32.dll

LoadedModule[77]=C:\Windows\SYSTEM32\clbcatq.dll

LoadedModule[78]=C:\Windows\SYSTEM32\PROPSYS.dll

LoadedModule[79]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Engine.Extensions.dll

LoadedModule[80]=C:\Windows\system32\SETUPAPI.dll

LoadedModule[81]=C:\Windows\system32\CFGMGR32.dll

LoadedModule[82]=C:\Windows\System32\urlmon.dll

LoadedModule[83]=C:\Windows\System32\iertutil.dll

LoadedModule[84]=C:\Windows\System32\WININET.dll

LoadedModule[85]=C:\Windows\System32\USERENV.dll

LoadedModule[86]=C:\Windows\SYSTEM32\Secur32.dll

LoadedModule[87]=C:\Windows\system32\apphelp.dll

LoadedModule[88]=C:\Windows\SYSTEM32\sxs.dll

LoadedModule[89]=C:\Windows\system32\napinsp.dll

LoadedModule[90]=C:\Windows\system32\pnrpnsp.dll

LoadedModule[91]=C:\Windows\system32\NLAapi.dll

LoadedModule[92]=C:\Windows\SYSTEM32\DNSAPI.dll

LoadedModule[93]=C:\Windows\System32\winrnr.dll

LoadedModule[94]=C:\Windows\system32\wshbth.dll

LoadedModule[95]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Aspose.Pdf.dll

LoadedModule[96]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Aspose.Slides.dll

LoadedModule[97]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Aspose.Imaging.dll

LoadedModule[98]=C:\Windows\SYSTEM32\httpapi.dll

LoadedModule[99]=C:\Windows\System32\rasadhlp.dll

LoadedModule[100]=C:\Windows\System32\fwpuclnt.dll

LoadedModule[101]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

File[0].CabName=WERInternalMetadata.xml

File[0].Path=WER5C2E.tmp.WERInternalMetadata.xml

File[0].Flags=851971

File[0].Type=5

File[0].Original.Path=C:\Users\User\AppData\Local\Temp\WER5C2E.tmp.WERInternalMetadata.xml

File[1].CabName=triagedump.dmp

File[1].Path=WER6817.tmp.dmp

File[1].Flags=539820035

File[1].Type=6

File[1].Original.Path=C:\Users\User\AppData\Local\Temp\WER6817.tmp.dmp

File[2].CabName=WERDataCollectionFailure.txt

File[2].Path=WER6931.tmp.WERDataCollectionFailure.txt

File[2].Flags=851971

File[2].Type=5

File[2].Original.Path=C:\Users\User\AppData\Local\Temp\WER6931.tmp.WERDataCollectionFailure.txt

File[3].CabName=Report.cab

File[3].Path=Report.cab

File[3].Flags=196608

File[3].Type=10

File[3].Original.Path=Report.cab

FriendlyEventName=Werkt niet meer

ConsentKey=APPCRASH

AppName=Qlik.Printing.Sense.Service

AppPath=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Printing.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=23177226397F9ACA4225A250022CFF39

jeroen_wagner · ‎2015-09-23

Anything you see, that shouldn't be so Carlo?

czm · ‎2015-09-23

Nothing strange actually. I need to investigate it further.

Could you try to close Sense Desktop and, using the command prompt, navigate to %temp%\SensePrinting2.1.50500.0409.10 folder and run the follwing command please?

Printing.exe run --desktop -port:9901 -proxyurl:http://localhost:4848 -logpath:C:\Temp\Log

It could be useful for us to see what messages are displayed.

Thanks

jeroen_wagner · ‎2015-09-24

Here is de screenshot of that Carlo: (excuus for the Dutch Windows statements btw)

jeroen_wagner · ‎2015-09-24

I don't see any log file by the way...
Any file's you might need?

czm · ‎2015-09-24

Windows log files could be very useful for such an error. Could you try to export them from Event Viewer plase? In windows 8 it should be possible to do it going to start screen, typing eventvwr.exe and then Enter. Then, opening Windows Logs on the left panel you could save each one (Application, System, etc.).

I don't know if they can be posted here (compressed). If not we should find another way to share them.

Btw I have two questions:

1) are you a system administrator? could you try to run it as administrator?

2) Do you have write permission to C:\Temp\log? If not you can decide to pass the path to a folder on your desktop (just use double quotes to contain the path if there are any spaces in it... something like -logpath:"C:\Users\User\Desktop\log files").

We never saw such an error. It COULD BE due to some corrupted files (probably not from Sense Desktop since you installed the application several times... maybe .net framework. We need to investigate it further from the Windows logs).

Thanks

jeroen_wagner · ‎2015-09-24

Must be .NET indeed (looking at the logs)

Attached the two events that occured this morning after the DOS-prompt start this morning:

Nothing else related happening around that time

I am admin on this machine, and have full rights to all.

czm · ‎2015-09-24

Looking at the logs it is probably due to the installation of some Lavasoft product. Could you try to remove them (or at least to temporary disable the lavasoft real-time protection/program) please?

Maybe just stopping/closing the LavasoftTcpService.exe could do it

jeroen_wagner · ‎2015-09-24

Solved

Thank you very much Carlo.

Unistalled LavaSoft-browser plugin... issue over.

czm · ‎2015-09-24

You are welcome. Glad that the issue is solved

Have a nice day

Carlo

Report Inappropriate Content · ‎2015-10-09

Hi ,I am receiving the exact same error.

I've tried to find and disable LavasoftTcpService.exe ,but it isn't in my system.

I only have Qliksense desktop installed.

Was working fine until I went to open it today,have tried restarting computer with same result.

Appreciate any help.

Nick