Document Cals assigned getting deleted from qlikview server

[aj0031724]

Team,

One of the client is facing an issue where in 2 weeks ago they have manually assigned  some Document CALS .

But these are getting deleted automatically and they again have to reassigned.

Can this assigned  Document CAL  really are getting deleted? Is it possible?

Can you please suggest/advice on this what amay be the cause and what can be done to get all the reassignment again?

Thanks in advance.

[jonas_rezende]

Hi, Avinash Jain.

It is possible verify trhough of file Performance_<server name>_<Year>_<Month>_<Day>.log, column VMAllocated(MB). The Path is: C:\ProgramData\QlikTech\QlikViewServer.

In my case, VMAllocated(MB) was with 20000(MB) for a server of 19000(MB) RAM capacity to the  period with problem.

After recovering the licenses for each qvw, deselected the Allow dynamic fields (In Document Cals tab). As a result, the server memory capacity is reached, but not "lose" licenses.

I hope this helps!

[aj0031724]

Hi Britt,

Thanks.

Do you mean to say that there exist some existing  Qlikview Bug in qlikview 11 SR(1-10) which has been resolved with patch in SR12?

If that is the case I will ask my clients to install SR12

[Bill_Britt]

Hi,

That is correct. Also, you need to look at QlikView 11.20 Service Release 12 now available - Security Release another reason to upgrade.

Bill

[aj0031724]

Dear Jonas,

Thanks for the information.

I gather the server performance log but could not interpret if this is the cause of maximum memorycapacity.

Can you please provide me any reference document to interpret the perfocmance log or let me know from below

log details fi it has exceeded the capacity .

[jonas_rezende]

Hi, Avinash Jain.

Not will have message. You go discernir through of know of memory  capacity of server. For example:

Server

Memory RAM = 19000 MB or 19GB

Log

In an determinate date was with:

VMAllocated(MB) = 20000 MB is equivalent to 20GB.

See that allocated memory is greater than 19000 MB of the server. This was judgement that we did.

Regards,

Jonas Melo.

[teiswamsler]

Hi Avinash

This can maybe help u identify the delete qvw with the lost CALS

Qlikview Server CAL Manager

/Teis

[Anonymous]

Hey Avinash ,

U got solution?

[aj0031724]

Team,

I got the client response that they want this patch to be installed.

Can you please let me know where can I get the download exe installation for QV11.20 SR12 with this patch .

[aj0031724]

Dear Britt,

I got the client response that they want this patch to be installed.

Can you please let me know where can I get the download exe installation for QV11.20 SR12 with this patch .

What are the necessary things to do for this upgrade with the patch.

[Bill_Britt]

HI,

You can download SR12 from the Qlikview Download Site. As for the patch you will have to do through support for that.

Bill