Distribution list and NPrinting

[#1]

Hello,

After several tests we are not able to send NPrinting file through a distribution list. We have created a recipient with a diffusion list as email but nobody seems to receive the email.

When we check the log everything seems ok (no errror). We have also tried to add a user in copy of this email and everything seems ok, the user received the email (but not the distribution list) and the distribution adress seems ok too.

Is there a parameter to check or is there any other problem related to distribution list and NPrinting ?

Regards,

[#2 · Accepted solution]

There is not a parameter to check - If I understand correctly, one of your email addresses is a distribution list and no one in the list is receiving the email.

is the email being generated from the service or cleint (manually running the task)

where is the distribution lsit defined?  If it is not defined in the global address list, it probably is not seeing it

[#3]

The task has been loaded manually in order to check before doing it through schedule.

I don't know exactly what you meen by "global address" but it's a distribution list used in Outlook. If i send an email through outlook to the distribution list it works without porblem.

I will try to schedule the task to see if it change something.

[#4]

so when you run the task manually it is not being distributed.  By global address book I wanted to make sure the distribution list was not something you personally created and is not available to everyone.  If it is not working when manually running the task, it will not work through the scheduler.

Are you using smtp for email

[#5]

Yes we are using SMTP for email and i confirm it doesn't work through schedule.

[#6]

i will try and find a distriubution group with a few people that I can use and see my results

[#7]

when you run it manually, what are the log entries that are displayed when it is building the email?

[#8]

I m not the one who has created these groups on outlook but if you go on outlook and check on the "properties" of the group you have a tab named "E-mail addresses" on which you have the detail of the group address.

I have used this address on my recipient in Nprinting. On outlook if i use this email address it automatically find the group

[#9]

I just placed a distribution list email address in the email address of a recipient, which is assigned to the task and all of the people in the distribution list received the email

how do you have your recipient set up in the task with the distribution lsit?

[#10]

There nothing particular on the log :

Service	12/30/2015	2:30:39 PM	Message	Creating Message
Service	12/30/2015	2:30:39 PM	Message	From: ****
Service	12/30/2015	2:30:39 PM	Message	Recipient: CORP-PV&****@****
Service	12/30/2015	2:30:39 PM	Message	CC Recipient: FGreiner.****@****
Service	12/30/2015	2:30:39 PM	Message	Subject: Test
Service	12/30/2015	2:30:39 PM	Message	Report Attached: "Link of the attached pdf"
Service	12/30/2015	2:30:39 PM	Message	Building Message...
Service	12/30/2015	2:30:40 PM	Message	Message Built
Service	12/30/2015	2:30:40 PM	Message	Sending Message...
Service	12/30/2015	2:30:40 PM	Message	Message Sent!
Service	12/30/2015	2:30:40 PM	Message	Disconnecting from smtp1.europe.****
Service	12/30/2015	2:30:40 PM	Message	Disconnected from smtp1.europe.****

AS you can see this email is sent to the diffusion list and my email adress. I receive the email mail without issue and on outlook point of view the email CORP-PV&****@**** seems okay. I can see the group and if i click on the + i can see all the users behind