File reloads successfully but I get a failure notification

[rory_mchugh]

I've got a file on AccessPoint that is set to reload once a day and I've recently started getting a reload failure notification every time it reloads. However, when I inspect the file on AccessPoint, it has actually reloaded successfully. If I manually reload the file it works fine (no failure notification).

Could it be a fault in the notification system? It's almost like it fails first time, then tries to reload again, but I don't think that should happen.

[kaushiknsolanki]

Dear Roy,

You can check enable the document log from Setting -> Document Settings -> General Tab -> Generate Log

Also check the distribution log for more information.

Regards,

Kaushik Solanki

[rory_mchugh]

Hi thanks for your reply.

I've tried the log files, but can't seem to find a reason for the failure.

The bit that is confusing me is that the file has reloaded OK, but I still got a reload failure message.

The other files on the server are behaving normally.

[kaushiknsolanki]

Hi,

Can you post the log files.

Regards,

Kaushik Solanki

[rory_mchugh · Accepted solution]

I eventually found out that my IT team had made a copy of our Qlik Server a (sort of sandbox environment) but hadn't disabled the reload tasks/notifications.

So the answer is: check where your notifications are coming from (it may be another server)!