topic Re: Case Portal option is not available in Featured Members

Case Portal option is not available

KattiyaFD — Wed, 24 Nov 2021 14:27:55 GMT

I'm already signed in but did not see "Case Portal" option under Support. I open a case yesterday and wanted to review the case. How do I get to Case Portal? Thanks!

Re: Case Portal option is not available

Or — Wed, 24 Nov 2021 14:43:03 GMT

Try the direct link - https://community.qlik.com/t5/crmsupport/page/tab/open

You should also be able to see this link from your profile (top right corner)

Re: Case Portal option is not available

KattiyaFD — Wed, 24 Nov 2021 14:49:34 GMT

It seems that I don't have access. See the screenshot attached. Thanks!

Re: Case Portal option is not available

Or — Wed, 24 Nov 2021 14:52:03 GMT

At least they've politely told you who to tag. That's a nice touch.

@Jamie_Gregory @Sue_Macaluso

Re: Case Portal option is not available

Jamie_Gregory — Wed, 24 Nov 2021 17:05:58 GMT

Thanks @Or !

@KattiyaFD I have reached out to our Customer Support team. They will reach out to you soon.

Kind regards,

Jamie

Re: Case Portal option is not available

KattiyaFD — Wed, 24 Nov 2021 18:22:07 GMT

@Jamie_Gregory thank you for the quick response. Confirmed that I have access to the Support Portal .