topic Re: Qlik DataTransfer Installation - "Service User Validation Failed" in Visualization and Usability

Qlik DataTransfer Installation - "Service User Validation Failed"

jayzor1 — Fri, 15 Nov 2024 22:50:52 GMT

Hi Qlikkies,

I am trying to install Qlik DataTransfer but when I key in my user credentials, the error in the title appeared.
I've also tried the method whereby I could skip the validation. How can it fix it?

I've also reset my Qlik Sense SaaS account password once and tried to key in again but it doesn't work.

Thanks.

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

Sebastian_Linser — Thu, 10 Jun 2021 06:21:17 GMT

Hello @jayzor1 ,

according to the page https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/QlikDataTransfer/install-Qlik-DataTransfer.htm
it could be that if your username is longer than 20 characters you have to use the UPN form, see below.

Run the installer and accept the Qlik User License Agreement. The default installation path is %Program Files%\Qlik\DataTransfer. When entering the service credentials , the username must be in the form domain\username.

Note:
If you enter a username that is more than 20 characters long, it must be in User Principal Name (UPN) format, and must include the full domain name. For example, longusername@full.domain.name.

You could share the installer logs. I have not got the feedback yet if they have the same switch included as with the Qlik Sense installation, but you can try to run the installer from the command line using:

QlikDataTransfer.exe skipvalidation=1

Please let me know if that worked.

kind regards

Sebastian

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

jayzor1 — Mon, 14 Jun 2021 02:11:10 GMT

Hi @Sebastian_Linser , I've tried those two methods and they didn't work.
Is there any alternative method to install Qlik Data Transfer?

Thanks and regards,
jayzor1

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

Sebastian_Linser — Mon, 14 Jun 2021 12:48:56 GMT

Hello,

i would suggest you open a case with support so we can investigate this further.

regards

Sebastian

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

pam1001 — Tue, 24 Aug 2021 09:07:34 GMT

Hello,

I have the same problem, I try to login with my Qlik Sense user (my email) and password and I get this error "service user validation failed".

I don't know if you have found a solution
Thanks!

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

SKG_Tecnologia — Mon, 20 Sep 2021 16:46:46 GMT

Hello,

I'm having the same problem here, wonder if someone could find a solution.

Thanks!

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

FelipeOliveira — Wed, 13 Oct 2021 13:05:56 GMT

Bom dia !

estou com o mesmo problema. Sugiro abrir um chamado e enquanto isso, baixe as versões anteriores para ir utilizando.

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

ihuet — Wed, 06 Apr 2022 15:54:48 GMT

You just have to type Domain\user and your windows domain user password. It's not related to QLIKCloud user and pass.

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

Kev4IN — Sun, 10 Apr 2022 11:33:19 GMT

Hi @ihuet , @Sebastian_Linser , I experienced the same problem of installing it. Based on my attached picture, I have used the Domain\User format, despite my laptop with Windows 11 Pro shows that it does not have a domain but has a workgroup. Is the User referring to the Desktop's name? May I know which password should I use? Is it the one that I have to key-in to activate from Sleep's screen saver or the one that I use to login to my Microsoft account? I tried both they failed, resulting in the red message: Service user validation failed.

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

Sebastian_Linser — Mon, 11 Apr 2022 22:23:37 GMT

Hello @Kev4IN

If you have a workgroup, then the pcname is the attribute you use in front of username.

Pcname\username in short, could you try this and post your result?

Best regards Sebastian

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

Seanog_Murphy — Tue, 12 Apr 2022 12:34:40 GMT

Hi @Kev4IN

You can find your username and computer name, by running the following commands:

echo %USERNAME%

echo %COMPUTERNAME%

Then please use the format computername\username. Please note that this must be less than 20 characters and the user must be an administrator.

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

DDalosse — Tue, 03 May 2022 19:47:30 GMT

Thanks @Seanog_Murphy it works for me... PC_NAME\USERNAME.

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

jfilhoul — Wed, 01 Jun 2022 16:51:34 GMT

Hi,

Got the same problem : "Service user validation failed" after uninstalling and reinstalling DataTransfer.

I try domain\username, username@fulldomain, argument in cmd "skipvalidation=1" but I'm always blocked... Can you help me ?

Thanks

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

jfilhoul — Wed, 01 Jun 2022 17:20:31 GMT

Ok I solve this first one with a Windows reboot...😬

Now I'm go bak to my first issue before uninstall : "Unable to connect to client". What can I do please ?

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

jfilhoul — Wed, 01 Jun 2022 18:05:36 GMT

Ok and then with this one, it's ok : Adding Cipher Suite for Qlik Data Transfer on Wind... - Qlik Community - 1819406

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

Camilla84 — Thu, 23 Jun 2022 11:29:47 GMT

I was having the same problem and I could solve. Just check the domain of your pc on the settings. Its not related with any other Qlik account. Check the domain from the PC you are using, check the user name with cmd > echo %USERNAME%, then type: PCdomain\the username you got from the comand prompt. Check the images attached.

Re: Qlik DataTransfer Installation - "Service User Validation Failed"

LZ — Thu, 14 Jul 2022 16:51:34 GMT

I confirm credentials are

(user) COMPUTER NAME\USER

(pw( the password of the Pc

We can obtain user with the command (from command row)

%COMPUTERNAME%

%USERNAME%

Thanks for all previous contributions