topic Re: Qlik Sense and Internet Explorer 11 error in Visualization and Usability

Qlik Sense and Internet Explorer 11 error

simondachstr — Mon, 12 Sep 2016 08:43:05 GMT

Hi all,

I tried opening https://sense-demo.qlik.com/hub/ with Internet Explorer 11 and I get the following error:

I get the same error when I try to open Desktop Client Qlik Sense 3.0.1 using http://localhost:4848/hub/my/work‌

My Internet Explorer 11 version:

I thought Internet Explorer 11 should be supported with all Qlik Sense versions?

Many thanks,

Martin

Re: Qlik Sense and Internet Explorer 11 error

Chanty4u — Mon, 12 Sep 2016 09:00:03 GMT

Hi,

Did you tried with changing the Default browser to Google Chrome?

Re: Qlik Sense and Internet Explorer 11 error

simondachstr — Mon, 12 Sep 2016 09:10:08 GMT

I want to be able to use Qlik Sense with IE11 which is supported according to the documentation:

https://help.qlik.com/en-US/sense/3.0/Subsystems/Installation/Content/Introduction/supported-browsers.htm

Re: Qlik Sense and Internet Explorer 11 error

ToniKautto — Mon, 12 Sep 2016 09:28:17 GMT

I can not replicate this issue. My IE11 is however on a slightly later version than yours. Is it possible for you to upgrade IE?

Re: Qlik Sense and Internet Explorer 11 error

simondachstr — Mon, 12 Sep 2016 09:44:04 GMT

Unfortunately, not.

Qlik Sense 3.0 documentation does not specify any particular sub-version of IE 11 so I expect it work on all versions.

Maybe it's a client or network setting that needs to be updated on my side?

Re: Qlik Sense and Internet Explorer 11 error

Ronnie_Taborn — Mon, 12 Sep 2016 14:41:29 GMT

Did you reset IE and add the hub to the trusted sites?

Re: Qlik Sense and Internet Explorer 11 error

TKendrick20 — Mon, 12 Sep 2016 15:53:04 GMT

Does it work in other browsers?

Also, are you using any custom extensions?

Re: Qlik Sense and Internet Explorer 11 error

simondachstr — Mon, 12 Sep 2016 20:37:47 GMT

Yep, Chrome works fine for example.

In regards to your other question, I don't know if https://sense-demo.qlik.com/hub/ has any extensions. Either way, it's Qlik's demo site so it should work, shouldn't it?

Re: Qlik Sense and Internet Explorer 11 error

TKendrick20 — Mon, 12 Sep 2016 21:20:21 GMT

I see, I thought this was something you made, the reason I asked about the extensions is because the only times I've encountered the "Object doesn't support this..." error is when I was making a custom extension and used their API incorrectly. But then it wouldn't work on any browser.

Re: Qlik Sense and Internet Explorer 11 error

ToniKautto — Tue, 13 Sep 2016 03:18:14 GMT

It is not uncommon that issues occur in IE and not in other browsers. The main reason for this is that Group Policies have been applied in IE, which then interfere with functionality. Symptomatically this issue would look more like a system side issue rather than Qlik Sense issue.

In this case I wonder if the websocket communication work from your IE. Can you test https://www.websocket.org/echo.html‌ to see if websocket work in general?

For further troubleshooting, Fiddler traces could reveal where the communication breaks and help identify the root cause. Ideally the Fiddler analysis would be done by comparing a successful access with a failed one.

Re: Qlik Sense and Internet Explorer 11 error

simondachstr — Tue, 13 Sep 2016 15:42:39 GMT

Hi,

Thank you very much for your response Toni. This helps bringing us closer to the underlying issue. We (my organization) apparently don't have WebSockets installed.

Does this means we will be unable to run QS on IE 11 until this gets resolved? (We have Chrome as a backup)

Re: Qlik Sense and Internet Explorer 11 error

ToniKautto — Tue, 13 Sep 2016 19:28:57 GMT

IE11 does support websocket, so it should be installed. I think it is more likely that your IT has applied a group policy that blocks the websocket communication in IE11. Qlik Sense (and any webpage using websocket) will unfortunately not work until you have resolved the blocking.

Unfortunately I am not familiar enough with Group Policies to be able to suggest which you might be looking for.

Re: Qlik Sense and Internet Explorer 11 error

simondachstr — Wed, 14 Sep 2016 08:41:10 GMT

Don't worry, I was not looking for a suggestion re implementing WebSockets. I will contact the Internet Explorer team regarding this.

Thank you very much for your insight.