topic Re: DataTransfer connection to cloud tenant issue in Data Movement & Streaming

DataTransfer connection to cloud tenant issue

luis_dgl — Wed, 19 Mar 2025 22:11:20 GMT

Hello,
We are trying to setup DataTransfer in order to upload our applications from on-prem Enterprise to Qlik Cloud, however we are getting an "Unable to connect to the tenant" message. The DataTransfer application was installed on the same machine as the main Qlik Sense node and it isn't behind any proxy. Is there any other reason why this might be happening? Thanks in advance.

Re: DataTransfer connection to cloud tenant issue

luis_dgl — Wed, 07 Feb 2024 17:41:41 GMT

As an update, here it follows the message I found at the log file. Seems to be some SSL issue, did anyone have this problem before?

Error: Unable to contact Users Service. Underlying Error: write EPROTO 7692:error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure:c:\ws\deps\openssl\openssl\ssl\record\rec_layer_s3.c:1544:SSL alert number 40

Re: DataTransfer connection to cloud tenant issue

itsmeanay — Thu, 11 Apr 2024 05:28:58 GMT

were you able to resolve this issue? getting the same error

Re: DataTransfer connection to cloud tenant issue

luis_dgl — Thu, 11 Apr 2024 12:38:39 GMT

Hi @itsmeanay, yes! I was able to solve it using the instructions in the link below
https://community.qlik.com/t5/Official-Support-Articles/Adding-Cipher-Suite-for-Qlik-Data-Transfer-on-Windows-2012-R2/ta-p/1819406?_ga=2.100885768.846708685.1712667002-417213681.1706712158

Re: DataTransfer connection to cloud tenant issue

NadiaB — Thu, 11 Apr 2024 18:04:04 GMT

Hi @luis_dgl You might want to follow updates about Data Gateway - Direct Access. The support for files is coming in the roadmap.
Kind regards.