topic Re: Direct Access Data gateway - Disconnected --> Connected in Data Movement & Streaming

Direct Access Data gateway - Disconnected --> Connected

Farsana — Wed, 19 Mar 2025 21:58:43 GMT

Team,

i don't have any idea on the background related to Data Gateway, there is a job failure and data gateway is getting connected and disconnected, What will be the root cause and how to fix it. Can i get some reference.

Thanks

Farsana

Re: Direct Access Data gateway - Disconnected --> Connected

David_Friend — Wed, 22 May 2024 17:48:16 GMT

@Farsana to start learning Gateway start with this video from Nadia: https://community.qlik.com/t5/Video-Transcripts/STT-Troubleshooting-Qlik-Data-Gateway-Direct-Access/ta-p/2411321

Re: Direct Access Data gateway - Disconnected --> Connected

Farsana — Thu, 23 May 2024 02:35:09 GMT

Screen shot from YouTube, here they highlighted the error reason how to find error is related to data gateway

Thanks @David_Friend for the reference, it's helpful...But still i was not able to figure out the reason. why it is keep getting disconnected and how to fix it :(.

Note : Above screen shot is from reference link,,there it highlighted the error but the reason for continuous data connectivity issue and to fix i didnt get any hint

Re: Direct Access Data gateway - Disconnected --> Connected

NadiaB — Wed, 22 May 2024 20:15:06 GMT

Hi @Farsana

The Event Viewer shows dates 1/12/24 , is that an old screenshot?

What version of the Data Gateway do you have installed? The latest one is 1.6.6 and has disconnections enhancements.

In addition if you see multiple disconnections and you see errors in the DirectAccessAgent log it is suggested to revisit this:

https://community.qlik.com/t5/Official-Support-Articles/Qlik-Data-Gateway-Direct-Access-Reloads-failing-intermittently/ta-p/2135033

Kind Regards.

Re: Direct Access Data gateway - Disconnected --> Connected

David_Friend — Wed, 22 May 2024 20:17:00 GMT

Oh I was about to have you check what version you are running, and Nadia beat met to it LOL!

Re: Direct Access Data gateway - Disconnected --> Connected

Farsana — Thu, 23 May 2024 02:37:28 GMT

That screenshot from YouTube, my team updated the latest version. But most frequently data gateway disconnected in that time all scheduled jobs getting failed. So we are looking for the root cause

Re: Direct Access Data gateway - Disconnected --> Connected

David_Friend — Thu, 23 May 2024 13:50:21 GMT

@Farsana did that article from Nadia help? If not as it mentions please open a support case.