topic Re: Qlik Data Gateway Error in Data Movement & Streaming

Qlik Data Gateway Error

Tamarah — Wed, 19 Mar 2025 21:48:59 GMT

Hi,

During the past weekend our reloads using the Qlik Data Gateway (version 1.6.6) ran into failures with the following error:

Data has not been loaded. Please correct the error and try loading again.

The following error occurred:

Internal error. (Connector error: Unknown reason:. Object reference not set to an instance of an object. (DirectAccess-1500))

The engine error code: EDC_ERROR:22013

The service was still running but I restarted it anyway and things are up and running again. But I want to have an idea of what caused this to happen to decrease the chance of this happening again.

Thanx in advance.

Kind regards, Tamarah

Re: Qlik Data Gateway Error

Riccardo — Mon, 14 Oct 2024 12:53:38 GMT

The same error for me. I have the 1.6.8 version of DG.

Re: Qlik Data Gateway Error

qidai_ncc — Fri, 15 Nov 2024 12:13:50 GMT

We are using the 1.6.8 version and we have this exact same error message (DirectAccess-1500). Someone pasted the same "DirectAccess-1500" error message before. Does anyone know the solution to resolve this problem?

Thanks.

Re: Qlik Data Gateway Error

p_verkooijen — Fri, 15 Nov 2024 13:34:43 GMT

Version 1.6.9 is available since 2 weeks ..
Maybe it will resolve the issue ?

https://github.com/qlik-download/connectors-gateway/releases/tag/v1.6.9

Re: Qlik Data Gateway Error

Ken_T — Tue, 19 Nov 2024 16:10:55 GMT

We have been seeing this error, too on 1.6.8
we also see: MakeBusy cannot be called when state is Busy with this same error code.

Re: Qlik Data Gateway Error

PChristensen — Sun, 24 Nov 2024 20:13:26 GMT

Any progress here? We are getting the same issue. Running an automation to reload our apps and get failures with the same message, but it seems to be randomly hitting only one or two apps and not the same apps fail. And it occurs randomly across our tenants.

Re: Qlik Data Gateway Error

Jill_Masinde — Tue, 26 Nov 2024 00:00:20 GMT

@qidai_ncc @Ken_T @PChristensen

Have you tried installing Version 1.6.9 as suggested by P_Verkooijen?

Re: Qlik Data Gateway Error

Jill_Masinde — Tue, 26 Nov 2024 00:02:42 GMT

@Tamarah Try installing version 1.6.9 available at
https://github.com/qlik-download/connectors-gateway/releases/tag/v1.6.9

Re: Qlik Data Gateway Error

mpapasergio — Tue, 26 Nov 2024 04:42:22 GMT

I am getting the same error on version 1.6.8 and after updating to version 1.6.9.

Data has not been loaded. Please correct the error and try loading again.
The following error occurred:
Internal error. (Connector error: Object reference not set to an instance of an object.)
The engine error code: EDC_ERROR:22013

Re: Qlik Data Gateway Error

Ken_T — Tue, 26 Nov 2024 13:29:25 GMT

we have installed 1.6.9 this past weekend and we will report back if we see any changes.... we also have a support ticket open on several of the errors we are seeing before this upgrade, and will post if we find any wisdom around these errors.

Re: Qlik Data Gateway Error

mpc — Tue, 26 Nov 2024 14:12:08 GMT

I don't know if this page is relevant (it seems for me: Complete List of Qlik Errors and Descriptions) then gRCP error are internal, and I think test to do is to open an issue

Best

Re: Qlik Data Gateway Error

PChristensen — Tue, 26 Nov 2024 19:58:46 GMT

Yes, updated. Still errors

Re: Qlik Data Gateway Error

V_Ortis — Fri, 29 Nov 2024 12:22:10 GMT

Hello everyone, I installed version 1.6.9, but I’m still getting the same error.

Re: Qlik Data Gateway Error

Alberto-SDH — Thu, 05 Dec 2024 14:49:05 GMT

Hello!
One of our customer is suffering the same problem. We upgraded the version from 1.6.7 to 1.6.9 but the problem is still the same.

We had also open a case to Qlik Support for deep investigations.

Re: Qlik Data Gateway Error

mpapasergio — Mon, 09 Dec 2024 05:00:05 GMT

I have not encountered this error since 2024-12-06. Can anyone else share if they have had any issues since? It looks like the Qlik gateway was silently updated for this issue to be resolved.

There hasn't been good communication from Qlik about this issue to us, either from support tickets or this forum. Resolution from our end involved setting up automations to try reloads 5+ times in a row until we got lucky for extractions using the gateway.

Re: Qlik Data Gateway Error

V_Ortis — Mon, 09 Dec 2024 14:16:42 GMT

Hello @mpapasergio, was your temporary solution to create automations to repeat loads that give errors? Can you tell me how you created these automations?

Re: Qlik Data Gateway Error

PChristensen — Mon, 09 Dec 2024 19:35:31 GMT

We have had fewer occasions lately but the failures still happen (last was yesterday, just a single app in a single tenant).

Re: Qlik Data Gateway Error

mpapasergio — Tue, 10 Dec 2024 01:43:50 GMT

Hi @V_Ortis, It involves setting up the automations to run on a schedule. Create a do reload block that doesn't error out the reload if it fails, then check the last reload that happened to see if it was successful. If it wasn't, try again x times.

Re: Qlik Data Gateway Error

panda23 — Thu, 06 Mar 2025 16:07:20 GMT

Hi @mpapasergio !

Since that issue, do you still using the automation to reload until it's successful?

Have you applied a new version of QDG, such as 1.7.X, since then?

Re: Qlik Data Gateway Error

Ken_T — Thu, 06 Mar 2025 16:20:16 GMT

we started to see DirectAccess-1500 much less after last few data gateway upgrades. on 1.7.1 now. very few of these errors, they used to be very, very prevalent on the older versions. (20 or more per day, to 2 or so per week)