topic Re: Qlik Data Gateway installation failed in Data Movement & Streaming

Qlik Data Gateway installation failed

nicola1 — Wed, 19 Mar 2025 23:06:21 GMT

Dear all,

We tried to install the Qlik Data Gateway but have not been successful. This follows the Case 00054593 which has been closed since. See attached print-screens of emails with the IT support.
I created a data space called "Sage Source Data" and added the account a.lecarpentier@a2C-info.fr in the group.
Can we link this ticket with the IT support so you can directly solve the issue (I am just an intermediary). They are registered as users under the name a.lecarpentier@a2C-info.fr.
Thanks,
Nicola

Re: Qlik Data Gateway installation failed

Albert_Candelario — Wed, 30 Nov 2022 20:21:00 GMT

Hello @nicola1,

Thanks for your post but the Qlik Community is not the place to discuss any open or closed case with the QLik Support team.

In your particular situation, it might be better that the IT support person raises the case directly instead of yourself or can even reach our support via chat if the current documentation does not help. She/He could even post here at the Community where we all can try to help.

Regarding the chat is the blue Contact Support bubble at the bottom right corner of every Support Page on Qlik Community.

This chat can walk you through solutions, connect you to a live agent, or even help create a case.

Cheers,

Albert

Re: Qlik Data Gateway installation failed

nicola1 — Mon, 19 Dec 2022 06:33:38 GMT

Thank you Albert for your reply. It is quite difficult to contact support, even when clicking on Contact Support... not very happy with the support provided. I actually posted this question because neither me nor the IT support was able to reach someone... something needs to be improved here. Thanks, Nicola

Re: Qlik Data Gateway installation failed

Albert_Candelario — Mon, 19 Dec 2022 11:50:57 GMT

Thanks Nicola1 for your feedback.

We are reviewing and improving our processes daily to provide our customers the best possible experience.

Hopefully, you notice such on the next engagement within Qlik Support or any other Qlik team.

Cheers,

Albert