topic Re: Support bot is checking for available agents and nothing happens, and I can't raise a support ticket through the chat window in Data Movement & Streaming

Support bot is checking for available agents and nothing happens, and I can't raise a support ticket through the chat window

karlfsjostrand — Wed, 19 Mar 2025 23:10:27 GMT

I am trying to raise a support ticket to enable hostname alias on our Qlik Cloud tenant but the chat bot is not finding any available agents. And I tried to raise a support ticket through the chat bot but could not do that.

Re: Support bot is checking for available agents and nothing happens, and I can't raise a support ticket through the chat window

Vinay_B — Thu, 28 Oct 2021 13:41:50 GMT

Hi @karlfsjostrand

Please raise a case with our Customer support team who can help you with this request.

How to raise a case - https://community.qlik.com/t5/Knowledge/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992

Note: Alias Host Name change can only be done with paid subscriptions. Display Name can be changed on Trials or Evals Tenant. For more info, check this post - https://community.qlik.com/t5/Knowledge/Aliasing-the-Qlik-Sense-SaaS-Tenant-Name/ta-p/1768842

I hope this helps!

Re: Support bot is checking for available agents and nothing happens, and I can't raise a support ticket through the chat window

karlfsjostrand — Mon, 01 Nov 2021 07:28:55 GMT

Hi @Vinay_B,

I can't raise a support request, because my account is not linked to my employer's Vizlib partner id. Can you help me with that?

Re: Support bot is checking for available agents and nothing happens, and I can't raise a support ticket through the chat window

Vinay_B — Mon, 01 Nov 2021 10:57:49 GMT

Hi @karlfsjostrand

I had our customer support team update your profile access. Can you try to raise a case and let me know how it goes?

Thanks!

Re: Support bot is checking for available agents and nothing happens, and I can't raise a support ticket through the chat window

karlfsjostrand — Mon, 01 Nov 2021 11:57:16 GMT

Thanks, @Vinay_B for the quick response. I get another error, but nothing is highlighted so I do not know what is not correct.

Re: Support bot is checking for available agents and nothing happens, and I can't raise a support ticket through the chat window

Vinay_B — Mon, 01 Nov 2021 12:00:25 GMT

Hi @karlfsjostrand If you go ahead and select the Problem type, that would solve this error.

While raising account-related, please select "Account Related" and while raising product related, select "Product Related"

Thanks!

Re: Support bot is checking for available agents and nothing happens, and I can't raise a support ticket through the chat window

karlfsjostrand — Mon, 01 Nov 2021 13:02:47 GMT

@Vinay_B I already selected account-related, but the form gets cleared except the Title and Description, when I try to submit it with that error

Re: Support bot is checking for available agents and nothing happens, and I can't raise a support ticket through the chat window

Vinay_B — Mon, 01 Nov 2021 13:13:03 GMT

Hi @karlfsjostrand Please call our Customer Support team who can troubleshoot and assist with this error. Numbers are listed below:

https://community.qlik.com/t5/Knowledge/How-to-contact-Qlik-Support/ta-p/1837529

Thanks!

Re: Support bot is checking for available agents and nothing happens, and I can't raise a support ticket through the chat window

karlfsjostrand — Mon, 01 Nov 2021 13:48:13 GMT

Hi @Vinay_B, I got help from @Sue_Macaluso and now it works for me. I changed my user id to be the number on my profile page and not my email. I do not know if that sorted it or if the changes Sue did. At least now it's solved.

Thanks for all the help