topic Qlik Data Gateway - Failed often in Data Movement & Streaming

Qlik Data Gateway - Failed often

Flo_Kopp — Wed, 19 Mar 2025 23:06:21 GMT

Hi there,

just got the problem yesterday and today that 8 out of 10 times i try to load data via Qlik Data Gateway it fails with the notice:

"Requested endpoint could not be provisioned due to failure to acquire a load slot:"

Any of you got some ideas ?

Re: Qlik Data Gateway - Failed often

Frank_S — Tue, 10 Jan 2023 17:02:19 GMT

Yes can you tell if

the Data Gateway is close to the database geographically or is it far way.
- Solution: it should be close to the source data
are you using the most up to date data gateway?
Is the Data Gateway installed on the same computer as the source database?
- This is not recommended as this may cause performance issues.

Also check the system requirements and limitations here:

https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Gateways/direct-access-gateway-prerequisites.htm

Kind regards...

Re: Qlik Data Gateway - Failed often

Flo_Kopp — Tue, 10 Jan 2023 17:09:24 GMT

Hi Frank,

here you go:

the Data Gateway is close to the database geographically or is it far way?
- Same machine
are you using the most up to date data gateway?
- if i got it right it is 1.1.1 downloaded at 12/12/2022
is the Data Gateway installed on the same computer as the source database?
- yes it is

thanks a lot and best regards

Re: Qlik Data Gateway - Failed often

weephil76 — Wed, 11 Jan 2023 09:39:50 GMT

Funnily enough this has also started happening to us as of yesterday and the only change has been IT have applied patches to the data gateway server.

I am going to request they roll them back and see if that makes any difference.

For us,

the Data Gateway is close to the database geographically or is it far way?
- Own dedicated machine on same network in same building
are you using the most up to date data gateway?
- No, we are on 1.0.0.0 but its worked perfectly till yesterday when the gateway server was patched
is the Data Gateway installed on the same computer as the source database?
- No, its on its own server

Thanks

Phil

Re: Qlik Data Gateway - Failed often

weephil76 — Wed, 11 Jan 2023 14:33:45 GMT

So the good news is that removing the patches has meant I have had a successful run of our Extractors using the Gateway.

Information being sent to Qlik Support via our support vendor along with a list of patches applied.

Re: Qlik Data Gateway - Failed often

Frank_S — Sat, 02 Sep 2023 11:31:52 GMT

Hi @Flo_Kopp

is the Data Gateway installed on the same computer as the source database?
- yes it is

So in this case, your environment 'could' be the cause of the issue.

As such I would suggest installing the Data Gateway on a supported (see requirements section of the help page link below), dedicated server in order to be inline with installation documentation.

General limitations and considerations

This section describes the limitations and considerations you should be aware of when using Qlik Data Gateway - Direct Access.

If, for any reason, the Direct Access gateway server is rebooted during a Qlik application reload, the reload will fail. Restart the Qlik application reload to refresh the data.

The data gateway software should be installed on a dedicated Window Server as stipulated in the System Requirements below. Do not install it on the actual data source server or on a server that already has Qlik Sense Enterprise on Windows or Qlik DataTransfer installed.

If the issue persists after doing so then I would suggest starting a support case so we can perform an more in depth analysis of the issue.

Kind regards...

Re: Qlik Data Gateway - Failed often

Flo_Kopp — Wed, 11 Jan 2023 22:00:07 GMT

Hello Frank,

thanks for your reply. I will take that solution into consideration.

Best regards

Re: Qlik Data Gateway - Failed often

AlexOmetis — Thu, 12 Jan 2023 11:11:07 GMT

We've been told the issue has been resolved on Qlik's side. We don't have any more information as to the cause or the resolution at the moment - we have requested that. However, at least one customer is seeing successful connections where they weren't before. Is that the case for others experiencing the issue?

Re: Qlik Data Gateway - Failed often

Albert_Candelario — Thu, 12 Jan 2023 20:44:00 GMT

Hello all,

As mentioned, today a fix has been delivered in regards this topic and has been already resolved. If you experience new issues in this topic kindly let us know.

Cheers,

Albert

Re: Qlik Data Gateway - Failed often

ChristofSchwarz — Tue, 24 Jan 2023 21:23:24 GMT

My client has the same error message with Qlik Data gateway. The only way to reload data in the app is if I am reloading it either from the app Dataloadeditor or with "reload now" context menu of an app in the /explore/space menu. The only person, who can successfully trigger an reload, it seems, is me ... although my colleages have exactly the same rights in the space and same professional license and admin level in Qlik SaaS that I have. This is not logical at all

Re: Qlik Data Gateway - Failed often

Albert_Candelario — Fri, 27 Jan 2023 09:59:58 GMT

Hello @ChristofSchwarz,

Thanks for sharing the above with us, however seems is a different scenario from the one discussed originally here. In such scenarios we strongly recommend to open a new topic on our Community rather than posting on existing one that could be a bit similar.

It would be also great if you could confirm if what you have described only it happened to you with Qlik Data Gateway connections.

Cheers,

Albert

Re: Qlik Data Gateway - Failed often

corsi — Wed, 01 Feb 2023 14:08:19 GMT

Bonjour à tous,

Suite au téléchargement ce jour de la dernière version de Gateway (1.2.0.0), nous rencontrons le même souci :

Auriez-vous une idée de l'origine du problème ?

Merci,

Anthony

Re: Qlik Data Gateway - Failed often

Albert_Candelario — Tue, 07 Feb 2023 08:09:11 GMT

Hello @corsi,

This message seems slightly different, hence I would strongly recommend starting a new post.

Thanks in advance for your collaboration.

Cheers,

Albert

Re: Qlik Data Gateway - Failed often

fmarvnnt — Mon, 27 Mar 2023 16:14:32 GMT

Just to make U aware that it happened 3 times this morning on our production environnement with QDG 1.3 connected to SAP BASIS 7.40 SP 28. Unique solution: restart QDG service on prem.

Regards,

FMa

Re: Qlik Data Gateway - Failed often

Albert_Candelario — Mon, 27 Mar 2023 19:36:33 GMT

Thanks @fmarvnnt

As mentioned the issue mentioned originally here had a well identified cause, hence you might be experiencing another issue that is provoking within the same error code.

It would be good to have such on a new post instead of posting on this old one.

Thanks for your collaboration.

Cheers,

Albert

Re: Qlik Data Gateway - Failed often

AdyWorrall — Tue, 30 May 2023 13:24:09 GMT

Hi - A client is also receiving this error. I do not get it as the tenant admin and their rights as a member for each space and also their user roles are unrestricted. Any ideas?

Re: Qlik Data Gateway - Failed often

AdyWorrall — Tue, 30 May 2023 13:27:12 GMT

I tried to create a new app using the connection and while they can see it and have the rights as a member they get this message when trying to inster data.

I do not understand why Qlik is asking to 'Provide missing credentials'

The latest version of the connector is installed on the server

Re: Qlik Data Gateway - Failed often

Albert_Candelario — Wed, 31 May 2023 15:16:43 GMT

Hello @AdyWorrall,

Thanks for posting.

The situation you described seems different from the original one reported here, so I would strongly suggest to create a new post to have the right attention from our Community remember so they can all comment on it.

Cheers,

Albert

Re: Qlik Data Gateway - Failed often

AdyWorrall — Thu, 01 Jun 2023 07:30:55 GMT

I have done that under a post titled 'Qlik Data Gateway - User not able to use connection'

Re: Qlik Data Gateway - Failed often

Riccardo — Wed, 20 Sep 2023 14:59:54 GMT

Hello Albert, we have the same issue using Qlik Sense SaaS and the latest version of Qlik Data Gateway Direct Access 1.5.2 (also with the previous version 1.4.2) We just opened a support case with number: 00112771.

Thank you!