Data Gateway Disconnects randomly

RE — Wed, 19 Mar 2025 23:06:21 GMT

Hello Qlik Gurus,
We recently moved to Qlik Cloud and are using Data gateway to get onprem data to cloud.
Unfortunately I have hit first bumps - Data Gateways is disconnecting "randomply"
When disconnect happens - on prem Data Gateway service is still running

"Fix" is to restart service and all is back online, but that is just an magical IT workaround - restart.
Checked logs, and nothing major pops out or simply I don't know where and what I am searching.

Error message that I found after disconnect is:

DirectAccess-1704: Exception of type 'Qlik.ConnectorAgent.DetailedErrorException' was thrown.
P.S. Sorry if wrong labels, as couldn't find Data Gateway as tag

Re: Data Gateway Disconnects randomly

Albert_Candelario — Mon, 23 Jan 2023 19:44:36 GMT

Hello @RE ,

We have deploy an enhancement today and I cannot see any error for a couple of hours since such was delivered.

Kindly, monitor it as well from your end and let us know if you face it again.

Cheers,

Albert

topic Data Gateway Disconnects randomly in Data Movement & Streaming

Data Gateway Disconnects randomly

Re: Data Gateway Disconnects randomly