topic Re: Technical issues with connecting Qlik Sense to MongoDB in Data Movement & Streaming

Technical issues with connecting Qlik Sense to MongoDB

Millie — Wed, 19 Mar 2025 23:04:08 GMT

Hi.

I encountered some technical issues while connecting MongoDB with Qlik Sense.

I’m sure that I didn’t input the wrong username, password, or other information, but I’m still unable to connect.

I tested the connection status of MongoDB and it showed as normal. Additionally, I was also able to successfully connect using MongoDB Compass.

I was able to successfully connect on March 8th, but since then I have tried multiple times and have received the same error message.

How can I resolve this issue?

Thanks

Re: Technical issues with connecting Qlik Sense to MongoDB

Albert_Candelario — Sat, 29 Apr 2023 17:58:50 GMT

Hello @Millie,

Are you using Qlik Data Gateway Direct Access or connecting directly to MongoDB Atlas? Is your MongoDB accepting inbound connections from Qlik Cloud?

Cheers,

Albert

Re: Technical issues with connecting Qlik Sense to MongoDB

Millie — Wed, 10 May 2023 12:07:46 GMT

@Albert_Candelario

I use Data Manager in Analytics Services to connect to MongoDB, and MongoDB accepts inbound connections from Qlik Cloud.

Re: Technical issues with connecting Qlik Sense to MongoDB

Albert_Candelario — Wed, 10 May 2023 18:53:48 GMT

Thanks for sharing.

As per the error I would that say some setting from the connection is not the proper one.

Can you connect using Mongo Compass?

Cheers,

Albert

Re: Technical issues with connecting Qlik Sense to MongoDB

Millie — Mon, 15 May 2023 10:17:11 GMT

There is no problem connecting using Mongo Compass.

I also tried testing the connection to MongoDB with telnet, and the result was normal.

Re: Technical issues with connecting Qlik Sense to MongoDB

Albert_Candelario — Fri, 19 May 2023 07:49:35 GMT

Hello @Millie,

At this stage I would recommend contacting us to have a further review with you through our Chat, by clicking Contact Support on any Support Page across Qlik Community.

Cheers,

Albert

Re: Technical issues with connecting Qlik Sense to MongoDB

brownrice — Thu, 25 May 2023 08:25:09 GMT

@Albert_Candelario I am having the same issue.
I am on free trial - my company is evaluating the product.
Contacted chat - they do not know to solve this, keep giving me links to pages I read already.
What can be done?

Re: Technical issues with connecting Qlik Sense to MongoDB

Albert_Candelario — Fri, 26 May 2023 06:25:53 GMT

Hello @brownrice,

What error are you getting?

Are you connecting to MongoDB Atlas or to on-prem MongoDB?

Cheers,

Albert

Re: Technical issues with connecting Qlik Sense to MongoDB

brownrice — Fri, 26 May 2023 08:41:41 GMT

Im getting the same error message mentioned above.
Im using Atlas cloud

Re: Technical issues with connecting Qlik Sense to MongoDB

Albert_Candelario — Wed, 31 May 2023 19:03:41 GMT

Such error is quite generic, if contacting the chat again would be good to create a case with us so we can have a better understanding.

Also ensure that MongoDB accepts connections from Qlik Cloud.

Cheers,

Albert

Re: Technical issues with connecting Qlik Sense to MongoDB

PaoloMasiero — Wed, 12 Jun 2024 16:02:08 GMT

Hi,

about Mongo DB connection, I inserted an ideation Request | Feedback (qlik.com) to implement a Qlik Cloud Saas connector dedicated for Mongo DB Atlas SQL ( Query with Atlas SQL - MongoDB Atlas ) . This is the standard provided from Mongo DB cloud services for BI tools.

Thanks