topic Re: Community post improvement by adding software version + SR in Water Cooler

Community post improvement by adding software version + SR

Lech_Miszkiewicz — Fri, 07 Feb 2020 21:53:00 GMT

Hi @Sue_Macaluso @Anonymous @Melissa_Potvin

I would put it as an "IDEA", but we dont have "Ideas" section for Community corner....

Myself, @Ruggero_Piccoli, @Daniel_Jenkins , @Frank_S and few other people are daily involved in NPrinting part of community. The most frustrating thing about answering to questions is to get from users information what version of software they are using and with which Qlik product. Is NPrinitng 16 or 17... Is it with QlikView or Qlik Sense... Which version... what SR of NPrinintg etc...

It would be extremly helpful to introduce compulsory fields to be filled up when posting NPrinting posts. Those fields would be:

NPrinitng version: (this could be dropdown with all available versions)
QlikView or Qlik Sense + dropdown to choose versions

This small (or maybe huge) improvement would prevent us from writing all over the same answers requesting info re versions.. See below how many of those we ask all the time - I just browsed few last posts and look what I found..

This would be a great help and I think it would also help catalogue correct answers for different versions of software and maybe enhance search capabilities!

Let me know what do you think about this idea..

Thanks & reagrds

Lech

Re: Community post improvement by adding software version + SR

Ruggero_Piccoli — Thu, 22 Aug 2019 08:58:50 GMT

Hi,

I agree with @Lech_Miszkiewicz . Too often the first answer we give in the community is to request information that should already be present since the first post. Not for us, I mean, but for the customer/parter. Inserting the sw versions, screenshot, steps to reproduce and other details directly in the first post will speed up the answer. We will understand the issue from the beginning and go directly to the solution.

Also a sticky post with all instructions about how to insert a question correctly will be useful.

Many community sites have also a search in the official help during the typing of the question. A similar solution will also be useful because many question are already answered in the help site but it seems that some people try to use NP without reading the help.

Best Regards,

Ruggero

Re: Community post improvement by adding software version + SR

Sue_Macaluso — Thu, 22 Aug 2019 16:48:57 GMT

@Lech_Miszkiewicz Hi Lech, Thanks for this we really appreciate the feedback. The good news is that we plan to add labels with versions in the Nprinting forum that folks will be required to choose so this should help. I am hoping this gets done by next week.

Re: Community post improvement by adding software version + SR

Lech_Miszkiewicz — Thu, 22 Aug 2019 21:38:03 GMT

Fantastic news! Thank you!

Re: Community post improvement by adding software version + SR

Melissa_Potvin — Fri, 23 Aug 2019 15:21:26 GMT

yeah, we are excited too! 🙂 this will be an excellent update for our community!

Re: Community post improvement by adding software version + SR

Sue_Macaluso — Thu, 29 Aug 2019 20:16:22 GMT

@Lech_Miszkiewicz Hi Lech, I wanted to just let you know we are in the process of loading the labels, and working on a communication which will be posted in the NPrinting forum in the coming days (might flow into next week). I wanted to let you know where we were.

Re: Community post improvement by adding software version + SR

Lech_Miszkiewicz — Thu, 29 Aug 2019 22:20:03 GMT

This is probably little bit too late, but also I would suggest to put some infotext next to the labels telling users why magnitude of the right version chosen from the list is so important (that depending on the version chosen solution may be different... etc...).

This is only to prevent people from chosing first available value from the list....or maybe I should have more faith in people ?? 🤔 😁

Re: Community post improvement by adding software version + SR

Lech_Miszkiewicz — Thu, 29 Aug 2019 22:20:33 GMT

great - I just can't wait for it 🙂

Re: Community post improvement by adding software version + SR

Lech_Miszkiewicz — Fri, 30 Aug 2019 08:23:53 GMT

Hi @Sue_Macaluso

I have seen labels loaded, however it seems like they are not compulsory and you can still post a question without selecting label (I have tested it here: https://community.qlik.com/t5/Qlik-NPrinting-Discussions/Testing-use-of-labels-in-NPrinitng-community-please-DO-NOT/td-p/1618671).

The whole point was that it needs to be compulsory so people would think twice before posting a question and they would provide version of NPrinting (compulsory) and version of QlikView/Qlik Sense (also compulsory).

Hope this can be implemented.

cheers

Re: Community post improvement by adding software version + SR

Sue_Macaluso — Fri, 30 Aug 2019 14:19:19 GMT

@Lech_Miszkiewicz Hi Lech, Yes they are loaded, however, we first need to communicate with the subscribers. We need to give them a little bit of time. So they will be mandatory but not for about a week. Does that make sense? Thanks Sue

Re: Community post improvement by adding software version + SR

Lech_Miszkiewicz — Sun, 01 Sep 2019 22:17:00 GMT

No worries. Thanks

Re: Community post improvement by adding software version + SR

Sue_Macaluso — Tue, 03 Sep 2019 18:30:05 GMT

@Lech_Miszkiewicz Hey Lech, I just wanted you to know that I have posted the instructions and announcement in the NPrinting forum. We will require the labels starting on 9/6. Here is a link to the document: https://community.qlik.com/t5/Qlik-NPrinting-Documents/IMPORTANT-PLEASE-READ-Labels-in-NPrinting-forum-required/ta-p/1619720

Re: Community post improvement by adding software version + SR

Lech_Miszkiewicz — Thu, 12 Sep 2019 01:12:55 GMT

hi @Sue_Macaluso

I think we are only half way there... As soon as you select on label the other label is not required.

The whole point was to get always:

NPrinting version - we have this after the recent community upgrade
QlikView or Qlik Sense version - this is still not enforced and is still big gap

I tested it and currently I can just select NPrinting version and I am not required to choose QlikView or Qlik Sense. I would actually go further as it is important to also know not only the software QV or QS but the version of QlikView or QlikSense. Often users are posting questions about NPrinting not working, but they are on unsupported version of QV/QS or on the version which has particular bug.

I think my initial suggestion to have 2 separate options for NPrinting version and for qlikview/qliksense version would be even more helpful .

To back this up have a look at following posts from yesterday where in each of them first question is about version of QlikView or Qlik Sense:

https://community.qlik.com/t5/Qlik-NPrinting-Discussions/Pixel-Perfect-Table-with-images/td-p/1622062

https://community.qlik.com/t5/Qlik-NPrinting-Discussions/NPrinting-Information-Format/td-p/45013

https://community.qlik.com/t5/Qlik-NPrinting-Discussions/NPRINTNG-17-November-ON-DEMAND-Applying-current-selections-of/td-p/71562

https://community.qlik.com/t5/Qlik-NPrinting-Discussions/nprinting-17-error-task/td-p/48755

https://community.qlik.com/t5/Qlik-NPrinting-Discussions/Error-The-object-invoked-has-disconnected-from-its-clients/td-p/62449

https://community.qlik.com/t5/Qlik-NPrinting-Discussions/NPrinting-Custom-Folder-Structure/td-p/55456

I understand that when some of the above mentioned were posted we did not have labels yet, but my point is that we still need to ask for version (SR !!!) of QlikView or Qlik Sense

kind regards

Lech

Re: Community post improvement by adding software version + SR

Sue_Macaluso — Mon, 16 Sep 2019 19:59:24 GMT

@Lech_Miszkiewicz I am not sure we could require another set of labels but I am checking with my team and I will get back to you. I know that is not ideal and why this isn't 100 %. I will get back to you soon. Sue

Re: Community post improvement by adding software version + SR

Sue_Macaluso — Mon, 23 Sep 2019 18:41:22 GMT

@Lech_Miszkiewicz Quick update for you. Looks like we should be able to add another required label field for QlikView and Sense. I will keep you posted on progress. Thanks

Re: Community post improvement by adding software version + SR

Lech_Miszkiewicz — Wed, 25 Sep 2019 05:30:45 GMT

Hi Sue,

thanks for an update. This would be great!

Re: Community post improvement by adding software version + SR

Lech_Miszkiewicz — Thu, 14 Nov 2019 23:24:51 GMT

Hi @Sue_Macaluso

Thank you for labels drop down lists and the way they are designed on NPrinting Community page. It makes so much sense now and helps greatly. Appreciate your time and effort to get this feature across.

Big Thank You!!!

Lech

Re: Community post improvement by adding software version + SR

Sue_Macaluso — Fri, 15 Nov 2019 14:57:09 GMT

@Lech_Miszkiewicz You are very welcome. Keep the great ideas coming.