topic Re: Text disappears after message about invalid HTML in text in Water Cooler

Text disappears after message about invalid HTML in text

curiousfellow — Fri, 19 Jun 2020 07:38:30 GMT

It happened a few times to me, that when I try to post a question or reply I get this message :

"Correct the highlighted errors and try again.
Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."

All the text I typed disappears and I cannot find a way to change anything in the text, even not when I reload last saved text. I don't use html-code in my text so it must be added by this forum -software.

It is a little (no... a lot) frustrating when you type a lot of text and you have to do it all over.

I use both Internet Explorer and Google Chrome. Last time it happened to me, I used IE.

Re: Text disappears after message about invalid HTML in text

Sue_Macaluso — Mon, 22 Jun 2020 13:44:42 GMT

@curiousfellow Are you posting a question in a specific forum? If so can you tell me which one so that I can test. Thanks

Re: Text disappears after message about invalid HTML in text

curiousfellow — Tue, 23 Jun 2020 07:06:54 GMT

Last time it was in the Nprinting forum. In what forum it happened I don't remember.

Most of my activities can be found in the Nprinting and the Qlikview-app-development

Re: Text disappears after message about invalid HTML in text

Sue_Macaluso — Thu, 25 Jun 2020 15:07:15 GMT

@curiousfellow has this happened again? If it does can you capture a screenshot and attach it. Thanks

Re: Text disappears after message about invalid HTML in text

curiousfellow — Fri, 26 Jun 2020 08:57:10 GMT

Well, here you go...new question same error. The error shows up in Internet explorer. In all cases productlabels were added.

When I try to post with google chrome I get another error about available product labels. Please see second screenshot.

Re: Text disappears after message about invalid HTML in text

Sue_Macaluso — Wed, 01 Jul 2020 17:18:37 GMT

@curiousfellow I see the issue, have reproduced and researching

Re: Text disappears after message about invalid HTML in text

Sue_Macaluso — Wed, 01 Jul 2020 18:35:56 GMT

@curiousfellow There is a problem with the labels not being recognized although predefined. I have fixed the labels so that you can successfully post now. Please let me know if this is now working for you.

Re: Text disappears after message about invalid HTML in text

curiousfellow — Mon, 06 Jul 2020 06:12:56 GMT

Last Friday I posted a new question, and indeed: it works fine now.

Thank you

Re: Text disappears after message about invalid HTML in text

Sue_Macaluso — Fri, 10 Jul 2020 17:09:45 GMT

@curiousfellow Thanks, there was a problem with our pre-defined labels all fixed now. Best to you.