topic Re: Known issues and updates on Support Case Portal migration in Water Cooler

Known issues and updates on Support Case Portal migration

Sue_Macaluso — Wed, 13 Oct 2021 11:49:32 GMT

If you have issues with the new Support Case Portal, please follow these instructions. We have moved all known issues to the FAQ in getting started in order to keep everything in one place.

Re: Known issues and updates on Support Case Portal migration

kvrqliks — Mon, 04 Oct 2021 13:47:02 GMT

* Not able to see the history of the conversations had with the Qlik support .

* Not able to see other user raised tickets

Re: Known issues and updates on Support Case Portal migration

lucienorrin — Tue, 05 Oct 2021 16:45:54 GMT

My open cases were migrated, but none of the chat history came with them.

It's just an open case number with nothing in it, not much of a migration.

Re: Known issues and updates on Support Case Portal migration

eltonpereira — Tue, 05 Oct 2021 18:55:16 GMT

I'd appreciate if you can add the issue to view the comments history in opened cases to this tracking list.

Re: Known issues and updates on Support Case Portal migration

jtompkins — Wed, 06 Oct 2021 12:19:19 GMT

Does the live chat work for anyone? Because clicking on it does nothing for me. I use Chrome.

Re: Known issues and updates on Support Case Portal migration

Sue_Macaluso — Wed, 13 Oct 2021 11:42:10 GMT

@kvrqliks Your answers can be found here, have a look at the table of contents each is hyperlinked to the answer.

Re: Known issues and updates on Support Case Portal migration

Sue_Macaluso — Wed, 13 Oct 2021 11:42:59 GMT

@lucienorrin Have a look at this faq, it will have the information you need. https://community.qlik.com/t5/Get-Started/Support-Case-Portal-FAQ-s-and-Known-Issue-Tracker/ta-p/1837737

Apologies for the inconvenience.

Re: Known issues and updates on Support Case Portal migration

Sue_Macaluso — Wed, 13 Oct 2021 11:44:10 GMT

Thank you for the feeback @Katie_Davis . On a side note, please check out this FAQ: https://community.qlik.com/t5/Get-Started/Support-Case-Portal-FAQ-s-and-Known-Issue-Tracker/ta-p/1837737

Re: Known issues and updates on Support Case Portal migration

Sue_Macaluso — Wed, 13 Oct 2021 11:47:29 GMT

@jtompkins I tried myself using Chrome both logged in and logged out and had no problem. When you click on Chat no box pops us starting a conversation? Can you try again. Thank you.