topic Creating a Support Case in Water Cooler

Creating a Support Case

tbe2856 — Tue, 03 May 2022 20:10:09 GMT

I was trying to create a case and it fails saying to contact the Community Administrator. There are no details to seem to point to what the issue is.

Thanks

Re: Creating a Support Case

Sue_Macaluso — Mon, 16 May 2022 19:37:09 GMT

@tbe2856 I will look at your account but you might have resolved this already. I will reach out via private messaging. Thanks for reaching out.

Re: Creating a Support Case

tbe2856 — Mon, 16 May 2022 19:48:19 GMT

Thanks Sue.
It is still an issue. I am wondering if it is due to the fact that my email address is a Sirius email. We provide managed services support for Pekin.
I was trying to get information related to Qlik/Attunity Replicate and the required level/support for a z/OS 2.5 environment.

Re: Creating a Support Case

Sue_Macaluso — Mon, 16 May 2022 19:53:06 GMT

@tbe2856 Okay I checked and I see the problem. I have sent an high-priority email to our CustomerSupport team to look at your account in Salesforce.