New Data Integration Customer Story + Video: Real-time Responses Delight Burgan Bank's Customers

Sue_Macaluso — Mon, 07 Aug 2023 20:02:59 GMT

Customer: Burgan Bank Turkey

Partner: OneDataLake

Industry: Financial Services

Geography: Turkey

Functions: IT, Marketing, Sales

Business Value Driver: Customer Intelligence, New Business Opportunities, Reimagined Processes

Challenges

Meet new customer expectations of digital services
Make accurate, real-time data available to service agents and other key functions
Improve response times and customer engagement

Solution

Deployed Qlik Replicate to connect the bank's database sources to Kafka pipelines and other connectors.
Used Qlik Replicate to route data in real time to end-user feeds and applications.
Implemented a cost-effective and scalable solution that addressed the limitations of the bank's custom ETL solution.

Results

Qlik Replicate now sits at the center of Burgan Bank's systems and routes data to the Kafka pipelines that form the basis of many of the bank's technology projects.
Data transfers that could previously take days are now completed reliably in real time.
Call center agents can resolve issues and make recommendations quickly and effectively, increasing customer happiness.

Links

Video: https://youtu.be/avymlj5W0l0

Case Study: https://rv.roinnovation.com/Qlik/x/Default.aspx?77b82131729a430293f91fbe7965b959

Snapshot: https://rv.roinnovation.com/Qlik/x/Default.aspx?7624770e636441f4ab5ed191fcda4b9e

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