topic Re: AudioEye problems in Water Cooler

AudioEye problems

henrikalmen — Mon, 28 Apr 2025 10:02:56 GMT

AudioEye is causing problems in the community.

When I write posts (like this one) or comments, the "AudioEye Accessibility Helpdesk" window pops up every time I write a question mark: ?

Also, when posting this plugin adds data to the post. There are a lot of posts in the forum now where we can see text added at the bottom:

I don't know what causes this, and it's not all the time. A moment ago I made a post and I just couldn't remove that addition. I tried editing the post, but I still got the same error message as in the image above. I then switched from Chrome to Firefox, and then I could actually edit that text so that it disappeared.

There's a whole bunch of html being added to the post by the plugin:

Re: AudioEye problems

henrikalmen — Mon, 28 Apr 2025 10:09:01 GMT

And of course, for some reason when I posted this particular post, that additional text that I'm talking about was not added... But it's not just me, it's easy to search the community to find problematic posts. Like this one: https://community.qlik.com/t5/App-Development/concat-works-randomly/td-p/2515921

When trying to post this comment (that I now apparently have managed to post at last since you are reading it, I at first couldn't because of an error message and the added strange text at the bottom. I just couldn't post the comment at all, no matter how I edited it. Had to change browser again.

Re: AudioEye problems

F_B — Mon, 28 Apr 2025 10:09:18 GMT

Same happens to me, for example posting this reply.

Re: AudioEye problems

henrikalmen — Mon, 28 Apr 2025 10:09:59 GMT

This is so weird...

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Word Download

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PowerPoint Download

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Re: AudioEye problems

F_B — Mon, 28 Apr 2025 10:15:57 GMT

Thanks for bringing this to attention

Re: AudioEye problems

nicole_ulloa — Mon, 28 Apr 2025 13:56:03 GMT

Thanks @henrikalmen for bringing this up! I will be discussing with the team to correct the issue when posting.

Re: AudioEye problems

nicole_ulloa — Mon, 28 Apr 2025 15:00:12 GMT

I sent a private message, but adding here too.

"We updated some permissions and the issue should be resolved. Let me know if you are still seeing the html error message and additional content when submitting your post."

Re: AudioEye problems

F_B — Tue, 29 Apr 2025 06:49:51 GMT

Thanks for the quick response. I'm using this reply as a test and I'm still seeing the error

Re: AudioEye problems

Or — Tue, 29 Apr 2025 09:05:36 GMT

According to posts made elsewhere, this has not been resolved yet. Just FYI for those following the thread.

Re: AudioEye problems

nicole_ulloa — Wed, 30 Apr 2025 16:44:19 GMT

Thanks @Or for keeping the post as up to date as possible with info.

We are still troubleshooting with AudioEye on the additional text/content added to posts for accessibility compliance.

Re: AudioEye problems

Jamie_Gregory — Wed, 30 Apr 2025 21:10:07 GMT

Hello @henrikalmen @Or @F_B

Are you still seeing the issue?

Re: AudioEye problems

nicole_ulloa — Thu, 01 May 2025 14:36:23 GMT

AudioEye issue is reported as resolved! Thanks again, @Lech_Miszkiewicz for confirming fix.

Please feel free to send any additional feedback 😊

Re: AudioEye problems

henrikalmen — Fri, 02 May 2025 12:24:17 GMT

Thanks, a quick search in the forum also seem to confirm that there have been no new posts with the added texts in them for the last day or so.

Re: AudioEye problems

F_B — Mon, 05 May 2025 07:12:12 GMT

Hi Jamie, the issue seems to be resolved.

Thank you

Re: AudioEye problems

F_B — Mon, 05 May 2025 07:12:49 GMT

Thank you