topic Re: Problem with Inbox in Water Cooler

Problem with Inbox

marcus_sommer — Fri, 16 Nov 2018 08:17:02 GMT

Currently the Inbox here in the community didn't work like expected:

- there is no button to answer a message else you need to create a new one

- whatever I did all messages are listed as unread

- sent messages are cut after 4 lines

- Marcus

Re: Problem with Inbox

Mattias_Malré — Fri, 16 Nov 2018 08:21:21 GMT

Hi Marcus

Can you send me a screenshot showing what you're seeing?

Thanks in advance

-Mattias

Re: Problem with Inbox

marcus_sommer — Fri, 16 Nov 2018 08:46:01 GMT

Cut off:

Set as read/unread + reply button or something similar:

Further it would be nice to have the possibility to paste pictures and links directly (just CTRL + V where the cursor is) into a posting instead of needing several click-steps with the menu-options.

- Marcus

Re: Problem with Inbox

jensmunnichs — Fri, 16 Nov 2018 08:51:36 GMT

Definitely agree with the CTRL+V thing, really annoying the way it works now.

Re: Problem with Inbox

Frank_Hartmann — Fri, 16 Nov 2018 09:24:06 GMT

Hi Marcus,
on the right upper side there are 3 green dots. There you have the possibility to answer the message if the checkbox of the message is marked. There you can also mark the messages as read. But like you said, the cut after 4 lines and the missing fuctionality of strg-v is quite annoying!

Re: Problem with Inbox

marcus_sommer — Fri, 16 Nov 2018 09:48:24 GMT

Yes, you are right - it worked in this way. But I would prefer an easier way directly by the messages and not using the dertour to the dots-menu. And after I click on unread I don't want to be asked to comfirm my decision - this is sooo superfluous ...

- Marcus

Re: Problem with Inbox

Mattias_Malré — Fri, 16 Nov 2018 09:57:42 GMT

Hello again @marcus_sommer

I definately agree with the ctrl-v suggestion. It's been up for duscussion in the vendor forums for a while and I just added our request for this as well. Not sure when or if we'll be able to get this feature though.

Regarding the rest of your items.
The four row presentation is just a preview for your Sent items. The dots just mean that you have more text in that message than what is currently displayed. To open the message you need to click on the Subject/Title of the message ("Kalenderwochen" in your example).

Regarding your last iten you need to open up the message in order to see the "reply" button. But I agree that we should revisit this functionality in order to make it as user friendly as possible.

So I iwill take your suggestions and add them to our "focus-list" of items we'd like to investigate further.

I hop it's ok that I reach out to you directly in case I'd need to confirm something.

All the best

-Mattias

Re: Problem with Inbox

marcus_sommer — Fri, 16 Nov 2018 10:15:34 GMT

Yes, clicking on the subject opened the message. I suggest that the subject will be highligthed in any way so that it's obvious for the user that he/she just see a preview and needs to open the message.

- Marcus

Re: Problem with Inbox

Mattias_Malré — Fri, 16 Nov 2018 10:16:46 GMT

Yes, I 100% agree!

Re: Problem with Inbox

Melissa_Potvin — Mon, 19 Nov 2018 01:06:13 GMT

there is a way to copy/paste as noted here: https://lithosphere.lithium.com/t5/Li-Discussions/Including-Screenshots-in-Forums-Discussions-Post/m...

see this thread for more on that topic: https://community.qlik.com/t5/Qlik-Community-Help-Discussions/Pasting-image-in-community-thread/m-p/1507305

Re: Problem with Inbox

Melissa_Potvin — Mon, 19 Nov 2018 01:07:39 GMT

Hi Marcus, agree more work is definitely needed on this + user profile. we will assess further, take feedback from community, and look to make changes in 'phase 2'