topic Unable to post comments on a thread in Water Cooler

Unable to post comments on a thread

robert99 — Wed, 28 Nov 2018 22:27:59 GMT

I'm unable to comment on one of my threads

This one

Could someone please turn the comment feature back on. Or let me know how to do it

Thanks

swuehl — Thu, 29 Nov 2018 09:41:19 GMT

If I follow your link, I get a message that the post can't be found:

"The article you are trying to access is not available"

Do you see something different? Maybe the article has been deleted, I can't find it using the search, neither.

robert99 — Thu, 29 Nov 2018 12:54:02 GMT

OK I can only see this article if I'm logged in

So if I search etc without being logged in it doesn't appear

Strange. I can update but it seems as if no-one can read what I update

Melissa_Potvin — Thu, 29 Nov 2018 13:00:25 GMT

Hi Robert, We are researching this and will get back to you.

robert99 — Wed, 05 Dec 2018 10:59:37 GMT

Hi Melissa

Have you had any joy on this yet

Thanks Robert

robert99 — Tue, 11 Dec 2018 11:39:53 GMT

Has this been resolved yet

Mattias_Malré — Tue, 11 Dec 2018 12:55:03 GMT

Hi @robert99, good news!

I have been able to release the document so you should be able to both access and comment on your post now.

The root cause why it was hidden away is still under investigation though.

All the best

-Mattias