topic Re: Application is not loading in access point after installing SSL certificate in Water Cooler

Application is not loading in access point after installing SSL certificate

krishna20 — Wed, 19 Dec 2018 18:02:45 GMT

Hi Folks,

Recently i have installed SSL certificate following attached doc for HTTP to HTTPS using Qlik Webserver.

Certificate has been installed successfully which was provided by client and apps are available in access point, but when trying to open apps.It is showing loading and not opening any reports. Attached is the screenshot for reference , please someone light up on this issue.As it is a production issue.

@Gysbert_Wassenaar , @sunny_talwar, @hic, @tresB

Thanks

Krishna

Whats app : +91-9790760440

Re: Application is not loading in access point after installing SSL certificate

krishna20 — Thu, 20 Dec 2018 05:18:41 GMT

Can Someone look into this??

Re: Application is not loading in access point after installing SSL certificate

Gysbert_Wassenaar — Thu, 20 Dec 2018 10:54:10 GMT

Have you tried restarting the services?

Does the problem go away if you change back to http on port 80?

Re: Application is not loading in access point after installing SSL certificate

krishna20 — Thu, 20 Dec 2018 11:10:09 GMT

Yes, restarted the services , but works. port 80 also doesn't works..

Re: Application is not loading in access point after installing SSL certificate

Gysbert_Wassenaar — Thu, 20 Dec 2018 13:47:05 GMT

Check the log files and the windows event logs for errors.

Re: Application is not loading in access point after installing SSL certificate

krishna20 — Thu, 20 Dec 2018 16:17:07 GMT

Hi Gysbert,

Attached are the error logs, in access point the app is showing like still loading but not showing any reports.I disconnected the connection and entered the credentials again (Screenshot - Operation interrupted).

After again logging into access point , observing after sometime it's still same on the same log but app is not opening (Current Log).

And also attached webserver Log.

Thanks

Krishna

Re: Application is not loading in access point after installing SSL certificate

Gysbert_Wassenaar — Fri, 21 Dec 2018 08:37:35 GMT

The snippets of the logs you posted contain too little information to tell me what's going on. Have you tried rebooting the server?