topic Re: CORE.ERROR.CODE.FAILED_TO_CONNECT_TO_LICENSES_SERVICE - FAILED TO CONNECT TO THE LICENSES SERVICE. CHECK IF THE LICENSES SERVICE IS RUNNING in Catalog and Lineage

CORE.ERROR.CODE.FAILED_TO_CONNECT_TO_LICENSES_SERVICE - FAILED TO CONNECT TO THE LICENSES SERVICE. CHECK IF THE LICENSES SERVICE IS RUNNING

Iwin — Tue, 07 Dec 2021 22:26:21 GMT

Hi all,

We are done with fresh QDC installation.

However while entering login credentials we are getting license error.

We have started license service using cd /usr/local/qdc/qlikcore && ./launch_qlikContainers.sh and in output the services have started.

Also tried following commands: sudo systemctl restart qlikContainers.service

We have also edited the user and group to our service account user name : /etc/systemd/system/qlikContainers.service

Can anyone help where else do we have to make changes if service account is not qdc?

What might be the issue?

DaveHowland — Wed, 02 Jun 2021 23:16:13 GMT

Hello @Iwin ,

Can I ask, are there any outbound firewall rules that might be preventing an outward connection to the Qlik licensing Server?

Thanks!

David

Ameya09 — Tue, 08 Jun 2021 07:37:55 GMT

We were able to solve the issue after opening ports 9200 and 5432.