topic Re: core.error.code.FAILED_TO_CONNECT_TO_LICENSES_SERVICE - Failed to connect to the licenses service. Check if the licenses service is running. in Catalog and Lineage

core.error.code.FAILED_TO_CONNECT_TO_LICENSES_SERVICE - Failed to connect to the licenses service. Check if the licenses service is running.

manuelgomez — Mon, 15 May 2023 00:23:05 GMT

Hello dear community, I just finished installing Qlik Catalog and after entering the username and password I get the following error
core.error.code.FAILED_TO_CONNECT_TO_LICENSES_SERVICE - Failed to connect to the licenses service. Check if the licenses service is running.
Verify that the ports are open and I can still enter

Re: core.error.code.FAILED_TO_CONNECT_TO_LICENSES_SERVICE - Failed to connect to the licenses service. Check if the licenses service is running.

brunnovb_in — Mon, 15 May 2023 11:00:04 GMT

Hi,

Have you checked that Qlik Licenses & Engine Containers are running?

Using user "qdc":
- docker inspect -f '{{.State.Running}}' qlikcore_qix-engine_1
- docker inspect -f '{{.State.Running}}' licenses

Otherwise, you can run: cd /usr/local/qdc/qlikcore && ./launch_qlikContainers.sh

Does the server access the internet? The licenses container must be able to contact https://license.qlikcloud.com periodically to verify the validity of the license being used for Catalog.

Best,

Brunno V.B.

Re: core.error.code.FAILED_TO_CONNECT_TO_LICENSES_SERVICE - Failed to connect to the licenses service. Check if the licenses service is running.

manuelgomez — Mon, 15 May 2023 15:38:46 GMT

Hello, execute what you tell me and I have the following answer

Re: core.error.code.FAILED_TO_CONNECT_TO_LICENSES_SERVICE - Failed to connect to the licenses service. Check if the licenses service is running.

brunnovb_in — Mon, 15 May 2023 15:44:12 GMT

Hi manuelgomez,

Ok, using Podman you should use:

podman inspect -f '{{.State.Running}}' catalog-pod-engine
podman inspect -f '{{.State.Running}}' catalog-pod-licenses

Does the server access the internet? The licenses container must be able to contact https://license.qlikcloud.com periodically to verify the validity of the license being used for Catalog.

Best,

Brunno V.B.

Re: core.error.code.FAILED_TO_CONNECT_TO_LICENSES_SERVICE - Failed to connect to the licenses service. Check if the licenses service is running.

brunnovb_in — Mon, 15 May 2023 15:57:59 GMT

Hi manuelgomez,

Can you see if the string connection in the "pod qlik Containers.yml" and "docker-compose-qlik Containers.yml" files is correct?

File directory: /usr/local/qdc/qlikcore

I mean referencing the correct host (IP).

Best,

Brunno V.B.

Re: core.error.code.FAILED_TO_CONNECT_TO_LICENSES_SERVICE - Failed to connect to the licenses service. Check if the licenses service is running.

manuelgomez — Sat, 20 May 2023 22:54:30 GMT

Thank you very much I was able to install it but now it gives me an error once I restart the server. Is there any way to let the services start automatically?

Re: core.error.code.FAILED_TO_CONNECT_TO_LICENSES_SERVICE - Failed to connect to the licenses service. Check if the licenses service is running.

brunnovb_in — Mon, 22 May 2023 12:37:39 GMT

Hi manuelgomez,

Yes, there is. You can follow the instructions from the file "https://help.qlik.com/en-US/catalog/February2023/Content/Resources/PDFs/QlikCatalog_February_2023_SingleNode_InstallGuide.pdf". I don't know if you've installed using script "CatalogPrereqs.sh", but you may find steps like this "8. Setup Apache Tomcat as a service to automatically start when Linux restarts" and "7. Set PostgreSQL to start automatically, then start it. "

Best,

Brunno V.B.