topic Re: Error: Could not contact the license service in GeoAnalytics

Error: Could not contact the license service

beunderf — Wed, 06 Feb 2019 08:51:18 GMT

Hi all,

Our customer installed the GeoAnalytics Plus connector. But when they click on 'Test Connection' they get the following error. Does anyone know what could be the case?

Re: Error: Could not contact the license service

Patric_Nordstrom — Wed, 06 Feb 2019 11:03:44 GMT

The Sense server must have internet connection.

Could be a web proxy problem.

Thanks,

Patric

Re: Error: Could not contact the license service

beunderf — Wed, 06 Feb 2019 12:09:07 GMT

Hi Patric,

Thank you, I forgot to mention that this is a Qlikview customer. We encountered the issue in the Qlikview Desktop. It still could be the same issue. Where can we tell the connector to use a web proxy?

Regards,Frank

Re: Error: Could not contact the license service

Patric_Nordstrom — Sat, 09 Feb 2019 07:21:47 GMT

Hi Frank,
Please see the tips for proxy settings for the QGA connector here>
https://community.qlik.com/t5/Qlik-GeoAnalytics-Documents/Proxy-settings-tips-for-the-Qlik-GeoAnalytics-Connector/ta-p/1485869

Thanks,
Patric

Re: Error: Could not contact the license service

beunderf — Thu, 14 Feb 2019 07:37:44 GMT

Hi Patric,
Thank you for your reply. We  edited the config. We added the following:
<SYSTEM.NET>
    <DEFAULTPROXY usedefaultcredentials="true" enabled="true">
      <PROXY usesystemdefault="false" autodetect="false" proxyaddress="http://proxy.xxxxx.nl:8088"></PROXY>
    </DEFAULTPROXY>
  </SYSTEM.NET>
But we still get the same error.
Two observations:
1. We have two connector folder locations (we added the entry in both locations):

C:\Program Files\Common Files\Qlik\Custom Data\QvIdevioConnector
C:\Program Files\Common Files\QlikTech\Custom Data\QvIdevioConnector
2. We added the same entry for the QvRestConnector, there it solved the issue.
Any thoughts why it still doesn't work for the plus connector?
Frank
 

Re: Error: Could not contact the license service

Patric_Nordstrom — Wed, 20 Feb 2019 13:06:27 GMT

Hi Frank,
The two installations are for Sense and QV (although the connector is the same).
I'm thinking that it might be the case that the .Net proxy settings don't reach Java.
The config fil is for .net connector that spawns a Java process which is the QGA Plus.

So lets try to specify for directly by geoAnalyticUseSystemProxy to false in the config file.
After locate C:\Program Files\Java\jre1.8.0_144\lib\net.properties (path might vary depending on Java version) and then set the proxy settings to yours in that file.

Thanks,
Patric

Re: Error: Could not contact the license service

Emma_C — Mon, 01 Apr 2019 11:45:58 GMT

@beunderf did the comment above resolve your issue?

If yes, please ensure to indicate that.

Re: Error: Could not contact the license service

SwapneelGolapkar — Thu, 28 Jul 2022 08:48:34 GMT

Hi @Patric_Nordstrom ,

Thanks for your comments, we were able to resolve this by updating the net.properties in Java.

Regards,

Swapneel