Collect KPIs

Tue, 22 Jul 2025 17:59:49 GMT

Dear Friends ,

My suggest is to start to collect Key Performance Indicators based on each industry.

Regards,

Re: Collect KPIs

Magnus_Berg — Fri, 15 Nov 2013 11:55:23 GMT

Good idea, we could do this together and put KPI's as QDF Variable templates.

Support for this is already in the design

Cheers

Re: Re: Collect KPIs

Fri, 15 Nov 2013 12:25:04 GMT

KPIs in ‘Supply Chain, Inventory & Logistics’ industry :

For example :

1- Inventory Turns

This KPI tells us how often the average inventory over a given period of time (usally a year) is sold in that same period of time.

2- Sell-through %

Is a percentage of units sold during a period and it is calculated by dividing the number of units sold by the beginning on-hand inventory (for that same time period).

3- Inventory Days of Supply

Inventory Days of Supply = Average Inventory / Cost of a Day’s Sales

Example: $20/ $0.5 = 40 days supply

4- Average age of inventory

The (average) age of each product in stock. For example, product received in Jan, but remains until Aug.

5- Inventory Age, Value weighted

The dollar value weighted average time in days that goods are held in stock.

6- Gross Margin Return on Inventory Investment

The GM ROII multiplies Inventory Turns (which tells us how healthy our stock is) by Gross margin (which tells us the percentage of profit we make on each sale).

Formula:

GM ROII = Gross Margin % * Inventory Turns

Inventory Turns = Sales / Average Inventory

A typical value in DIY is at least 100.

7- Inactive Stock

Products with Stock (in units or $), and without movement-sales in a given period of time (depending on movement of the market). Useful to define continuity of a specific product-size (SKU), or promotion campaigns. Most useful in companies with a big number of SKUs.

8- Inventory Value

Inventory Value = (Average Unit Cost) x (Units of Current Inventory)

and ................................

Regards

Re: Collect KPIs

afurtado — Sat, 16 Nov 2013 19:29:05 GMT

Hi. I found this. Maybe can help.

To measure financial performance:

1. Net Profit

2. Net Profit Margin

3. Gross Profit Margin

4. Operating Profit Margin

5. EBITDA

6. Revenue Growth Rate

7. Total Shareholder Return (TSR)

8. Economic Value Added (EVA)

9. Return on Investment (ROI)

10. Return on Capital Employed (ROCE)

11. Return on Assets (ROA)

12. Return on Equity (ROE)

13. Debt-to-Equity (D/E) Ratio

14. Cash Conversion Cycle (CCC)

15. Working Capital Ratio

16. Operating Expense Ratio (OER)

17. CAPEX to Sales Ratio

18. Price Earnings Ratio (P/E Ratio)

To understand your customers:

19. Net Promoter Score (NPS)

20. Customer Retention Rate

21. Customer Satisfaction Index

22. Customer Profitability Score

23. Customer Lifetime Value

24. Customer Turnover Rate

25. Customer Engagement

26. Customer Complaints

To gauge your market and marketing efforts:

27. Market Growth Rate

28. Market Share

29. Brand Equity

30. Cost per Lead

31. Conversion Rate

32. Search Engine Rankings (by keyword) and click-through rate

33. Page Views and Bounce Rate

34. Customer Online Engagement Level

35. Online Share of Voice (OSOV)

36. Social Networking Footprint

37. Klout Score

To measure your operational performance:

38. Six Sigma Level

39. Capacity Utilisation Rate (CUR)

40. Process Waste Level

41. Order Fulfilment Cycle Time

42. Delivery In Full, On Time (DIFOT) Rate

43. Inventory Shrinkage Rate (ISR)

44. Project Schedule Variance (PSV)

45. Project Cost Variance (PCV)

46. Earned Value (EV) Metric

47. Innovation Pipeline Strength (IPS)

48. Return on Innovation Investment (ROI2)

49. Time to Market

50. First Pass Yield (FPY)

51. Rework Level

52. Quality Index

53. Overall Equipment Effectiveness (OEE)

54. Process or Machine Downtime Level

55. First Contact Resolution (FCR)

To understand your employees and their performance:

56. Human Capital Value Added (HCVA)

57. Revenue Per Employee

58. Employee Satisfaction Index

59. Employee Engagement Level

60. Staff Advocacy Score

61. Employee Churn Rate

62. Average Employee Tenure

63. Absenteeism Bradford Factor

64. 360-Degree Feedback Score

65. Salary Competitiveness Ratio (SCR)

66. Time to Hire

67. Training Return on Investment

To measure your environmental and social sustainability performance:

68. Carbon Footprint

69. Water Footprint

70. Energy Consumption

71. Saving Levels Due to Conservation and Improvement Efforts

72. Supply Chain Miles

73. Waste Reduction Rate

74. Waste Recycling Rate

75. Product Recycling Rate

The 75 KPIs Every Manager Needs To Know | LinkedIn

BSC

Financial perspective

Total assets holdings
Asset value per one employee
Capital productivity ratio
Sales volumes for new products/services
Working efficiency of personnel
Profitability of assets
Revenue from new products/services
Revenue per employee
Market price per share
Profitability of net assets
Added value per one employee
Efficiency of assets
Profitability of investment
Efficiency of sales volumes
Ratio of marginal revenue
Marginal revenue per employee
Cash flow
Ratio of equity capital to total assess holdings
Profitability of investment
Total expenses

Customer perspective

Number of customers
Market share (%)
Average annual sales volume per customer
Number of lost customers
Average time of taking an order
Number of customers per employee
Specific weight of concluded agreements in the total number of contacts with customers
Customer satisfaction
Customer loyalty
Expenses per customer
Number of visits/contacts with customers
Number of advertising campaigns
Trademark index
Marketing expenses
Average contact duration with a customer
Average amount of products shipped to one customer
Number of customer visits to the company
Average time between first contact with the customer and signing of agreement
Average annual expenses to serve one customer

Internal business processes

Specific weight of administered if expenses in total revenue
Ratio of timely completed orders
Average product labor-output ratio
Average development time of a new product
Average time from placing the order to its completion
Supplier frequency
Average decision-making time
Turnover of material assets
Labor productivity growth
Efficiency of information systems
Increasing number of IT Systems &Computer Equipment
Specific weight of expenses on IT Systems in the total amount of administrative expenses
Emission of hazardous substances to the environment
Influence of company products to the external environment
Expenses related to correction of mistakes in managerial decisions
Number of properly executive orders
Administrative expenses per employee

Learning and growth perspective

Expenses for research and innovation
Specific weight of expenses on research and innovation in the total amount of expenses
Specific weight of expenses on improvements in total amount of expenses related to IT technologies
Length of research and innovation projects
Resources allocated on research and innovation
Investment in training of personnel dedicated to customer relations
Investments in innovation and research
Expenses related to preparations and study of new products
Investments in exploration of new markets
Frequency of direct contacts with customers
Number of registered patents
Average time company patents are in force
Number of rational and creative ideas per employee
Average training cost per employee
Employee satisfaction index
Marketing expenses per customer
Employee trust rate to the company
Specific weight of employees who have not reached a certain age in the total number of employees
Non production expenses per customer
Specific weight of new products in the total amount of products

Human resources perspective

Leadership index
Personnel motivation index
Number of employees
Personnel turnover rate
Average employment time in the company
Average employee age
Time spent for education and training of personnel
Ratio between temporary and permanent employees
Percentage of employees with college degree
Average employee absence time
Number of female managers
Number of job applications to the company
Personnel trust rate to the company
Ratio of employees under 40 y.o.
Annual expense for re-education of personnel
Number of fulltime employees who spend less than half of working time in office
Ratio of fulltime employees
Number of temporary fulltime employees
Number of part time employees
Number of employees with a per hour compensation system

List of sample KPIs in 5 perspectives of BSC

AMF

Re: Collect KPIs

Mon, 18 Nov 2013 12:52:39 GMT

Thanks Alessandro.

also kpilibrary.com is useful link.

topic Collect KPIs in Archived Groups

Collect KPIs

Re: Collect KPIs

Re: Re: Collect KPIs

KPIs in ‘Supply Chain, Inventory & Logistics’ industry :

Re: Collect KPIs

Hi. I found this. Maybe can help.

To measure financial performance:

To understand your customers:

To gauge your market and marketing efforts:

To measure your operational performance:

To understand your employees and their performance:

To measure your environmental and social sustainability performance:

Financial perspective

Customer perspective

Internal business processes

Learning and growth perspective

Human resources perspective

Re: Collect KPIs