topic Re: Reload Failure on the Governance Apps. How do I get them working again? in Archived Groups

Reload Failure on the Governance Apps. How do I get them working again?

tonyiantorno — Thu, 08 May 2025 20:40:30 GMT

Hi there,

Was recently looking into the governance app and realized that they hadn't been updated since April 13, 2015. I looked into the scheduler and it had Failure beside both of the Operations and Licensing reloads.

Is there a way to get these two apps working again?

Thanks,

Tony

Re: Reload Failure on the Governance Apps. How do I get them working again?

Tyler_Waterfall — Wed, 22 Apr 2015 11:45:56 GMT

Tony - this is for Qlik Sense (Operations Monitor and License Monitor)?

(I answered your other question too quickly - thinking it was the Governance Dashboard in QlikView).

If it is for sense, send me a note directly as Support is not up-to-speed on these apps yet.

Re: Reload Failure on the Governance Apps. How do I get them working again?

tonyiantorno — Wed, 22 Apr 2015 14:30:10 GMT

Hi Tyler,

This is for the Qlik Sense Server that I recently installed. They worked

for awhile and then stopped loading the data. When I start the License App

it shows the last reload date of April 13, 2015.

When I look at the QMC Scheduler the reloads have failed beside both the

License and Operations apps. These two apps are a must have, so I really

need to get them working. There is was a discussion I read on deleting the

QVD files, but first stopping all the Qlik Sense Services, having

permissions to file etc. I did this but it didn't solve the problem.

Please let me know what I can do to get them both running again with the

latest log data.

Thanks,

Tony

Best Regards,

Tony Iantorno

c: 416.526.3357

On Wed, Apr 22, 2015 at 7:46 AM, Tyler Waterfall <qcwebmaster@qlikview.com>

Re: Reload Failure on the Governance Apps. How do I get them working again?

Tyler_Waterfall — Wed, 22 Apr 2015 18:16:07 GMT

Tony,

Can you send me the following?

Version of Qlik Sense
Environment setup - e.g. single node running Windows Server 2012
Screen shot of the log folder (default is c:\programdata\qlik\sense\log)
Script log for both License Monitor and Operations Monitor. I think there is just one for each (with the latest reload attempt). If there are multiple, just send me the latest. Also, I think they might be named by their GUID. You want 0d69ccdf-7bc4-44a4-a6e2-b0f5cc4f9033 and 3a1be6fa-99b4-422c-94a8-de031c94a7f3.
Any other details or nuances about your Sense environment - service account changes, or special circumstances.

Thanks,

Tyler

Re: Reload Failure on the Governance Apps. How do I get them working again?

tonyiantorno — Wed, 22 Apr 2015 20:21:11 GMT

Hi Tyler,

1. Version of Qlik Sense - 1.1

2. Environment setup - Single Node Windows 2012 R2 - Quad Core, 8 GB Mem

3. Screen shot of the log folder (default is

c:\programdata\qlik\sense\log) - see attached Log Directory ScreenCapture

4. Script log for both License Monitor and Operations Monitor. I think

there is just one for each (with the latest reload attempt). If there are

multiple, just send me the latest. Also, I think they might be named by

their GUID. You want 0d69ccdf-7bc4-44a4-a6e2-b0f5cc4f9033 and

3a1be6fa-99b4-422c-94a8-de031c94a7f3. See Attached zip file

5. Any other details or nuances about your Sense environment - Standard

VM install

Best Regards,

Tony Iantorno

c: 416.526.3357

On Wed, Apr 22, 2015 at 2:16 PM, Tyler Waterfall <qcwebmaster@qlikview.com>

Re: Reload Failure on the Governance Apps. How do I get them working again?

Tyler_Waterfall — Wed, 22 Apr 2015 20:43:27 GMT

Aha - I see the following error: in both logs:

Error: Connection not found: ArchivedLogsFolder

Is it possible that server trolls have removed or modified the Data Connection "ArchivedLogFolder" (in QMC > Data Connections)? By default, it is set to:

C:\ProgramData\Qlik\Sense\Repository\Archived Logs\

Check the QMC to see if that is still there. If it is still there and correct, then your case is very tricky.

If ArchivedLogsFolder data connection is not there, you can get it back by doing the following.

* Log in as the admin account, if possible. (You at least need to be a ContentAdmin or RootAdmin)

1) Import the License Monitor app from C:\ProgramData\Qlik\Sense\Repository\DefaultApps.

(You will be prompted to rename the app because License Monitor already exists. Change the name to something fun.)

2) Publish the imported license Monitor app to the Governance stream and replace the existing License Monitor app. (This preserves the GUID and reload task association.)

3) Try to reload both apps again (one at a time).

4) (optional) Follow steps 1 and 2 for Operations Monitor.

If the ArchivedLogsFolder data connection is present but incorrect, change it back to the default: C:\ProgramData\Qlik\Sense\Repository\Archived Logs\

Hopefully this makes sense.

Let me know how it goes.

Re: Reload Failure on the Governance Apps. How do I get them working again?

tonyiantorno — Wed, 22 Apr 2015 21:16:06 GMT

HI Tyler,

It worked!

Thanks,

Tony

Re: Reload Failure on the Governance Apps. How do I get them working again?

tonyiantorno — Wed, 06 May 2015 01:51:25 GMT

HI Tyler,

Just did another QlikSense Server install and I have the same problem with the Operations and Licensing app. The Data Connection is there, so as per your last email, "If it is still there and correct, then your case is very tricky."

See attached as it show the log location but there are no files in that directory.

Any suggestions...

Thanks,

Tony

Re: Reload Failure on the Governance Apps. How do I get them working again?

Tyler_Waterfall — Wed, 06 May 2015 11:39:55 GMT

Tony - Is the folder password protected? I see you have populated it with userID QS_System and a password. Is QS_System the account under which the Qlik services (Engine, repository, scheduler, etc.) are running?

Re: Reload Failure on the Governance Apps. How do I get them working again?

tonyiantorno — Wed, 06 May 2015 14:32:59 GMT

HI Tyler,

QS_System is the QlikSense Admin user account I created when I installed the QlikSense Server.

Tony

Re: Reload Failure on the Governance Apps. How do I get them working again?

Tyler_Waterfall — Wed, 06 May 2015 19:42:00 GMT

But is the Qlik\Sense folder password protected? I've not seen a username and password in use for the data connections, so I'm curious if that might be causing an issue.

First, though, you say there are no files in the Qlik\Sense\Repository\Archived Logs folder? No folders either?

That should not cause a failure. However, if there are no files in Qlik\Sense\Log\ (within the service folders like Engine, etc.) then you have an issue. Could be that you are looking at the wrong c:\ or the Qlik Services are writing the logs to another directory (unlikely).

Re: Reload Failure on the Governance Apps. How do I get them working again?

tonyiantorno — Fri, 08 May 2015 13:57:34 GMT

Hi Tyler,

Not sure why the security is like that. What should it be?

Also I've attached screen shots of the directories to show what is in each one.

Thanks,

Tony

Re: Reload Failure on the Governance Apps. How do I get them working again?

Tyler_Waterfall — Fri, 08 May 2015 15:04:36 GMT

You've got files there. So I would say try removing that username and password on the Data Connection and reload.

If that doesn't work, try logging in to the server where the app would be reloaded as the service account running the Qlik Sense services and then see if you can open a txt file in that folder.

Re: Reload Failure on the Governance Apps. How do I get them working again?

tonyiantorno — Fri, 08 May 2015 15:39:14 GMT

OK, removed the user id from the data connection, not impact.

I can open the txt files in the folder as QS admin.

I've tried to recreate a new reload of the License app, no luck.

Any thing else I could try to resolve this issue?

Tony

Re: Reload Failure on the Governance Apps. How do I get them working again?

Tyler_Waterfall — Fri, 08 May 2015 16:03:02 GMT

What error(s) are you getting?

You would see that in the script log in qlik\sense\log\script.

Operations Monitor GUID is 0d69ccdf-7bc4-44a4-a6e2-b0f5cc4f9033

Re: Reload Failure on the Governance Apps. How do I get them working again?

tonyiantorno — Fri, 08 May 2015 16:10:16 GMT

The task to reload License Monitor fails.

I can view the GUID file but could not tell you if there is an error, but the latest GUID file is from 04/30/2015 6:05pm

"0d69ccdf-7bc4-44a4-a6e2-b0f5cc4f9033.2015_04_30_18_05_09.E9431242BE1898B0561E"

Re: Reload Failure on the Governance Apps. How do I get them working again?

Tyler_Waterfall — Fri, 08 May 2015 16:34:08 GMT

I would need more details about the failure in order to troubleshoot.

For example -

are you reloading from QMC or from the client (hub)?
Attach the script log files (the latest one(s) which failed to load)
What happens if you remove all the QVDs from the Qlik\Sense\Log folder?

Re: Reload Failure on the Governance Apps. How do I get them working again?

tonyiantorno — Mon, 11 May 2015 14:55:06 GMT

HI Tyler,

1. I am loading from the QMC.

2. The only thing that is failing is the reload task for the license and Operations app. Please let me know which scripts you need and where they are located.

3. I remove the QVDs from the Qlik\Sense\log folder and the reload tasks have a "...Reset" Status and remain ln that status.

I can setup a go to meeting and showing you first hands what is happening? Let me know what time of day works for you. I'm in the Eastern Standard time zone.

Thanks,

Tony

Re: Reload Failure on the Governance Apps. How do I get them working again?

tonyiantorno — Mon, 11 May 2015 15:26:36 GMT

Tyler,

Restarted the QS Server. The Licensing App task was successfull and the License App open with Data last loaded of May 11.

However, the Operations reload task status is failure and when I try and open Operations app this is the message box, An error occurred. The app file you are attempting to load from script is corrupt.

Let me know what info you need for this and if you need scripts, where i would find them.

Thanks,

Tony

Re: Reload Failure on the Governance Apps. How do I get them working again?

Tyler_Waterfall — Mon, 11 May 2015 15:46:05 GMT

Glad to hear that License Monitor is reloading.

But, ah, the dreaded 'corrupt app'.

Good news is that when you installed Qlik Sense, the installer put down a copy of both apps in the Qlik\Sense\Repository\DefaultApps folder.

I recommend replacing the corrupt Operations Monitor with the DefaultApps qvf as follows:

Import the Operations Monitor.qvf from Qlik\Sense\Repository\DefaultApps
1. You will be warned that "Operations Monitor" already exists
2. you can rename the app upon import or just import it.
Once imported, published the imported Operations Monitor (or whatever you renamed it to) to the Governance stream (or Monitoring apps stream - wherever the current Operations Monitor is)
1. *REPLACE the existing Operations Monitor > follow the prompts when you publish to replace the app
2. Click okay or yes when you are asked to replace the existing app
For good measure, delete the governaceLogContent*.qvd from Qlik\Sense\Log
The Operations monitor is updated now and should reload

If the steps above do not work - i.e. you get the corrupt app message again - you can delete the app using the QMC > Apps section and then import the other Operations Monitor.

Let me know how this goes.