idea Re: Support for custom alerting in Replicate and QEM in Suggest an Idea

Support for custom alerting in Replicate and QEM

Prabodh — Wed, 16 Sep 2020 21:40:45 GMT

Replicate and QEM allows email notifications on certain events. However, the notification mechanism is limited to emails.

I would like to propose and enhancement to both, Replicate and QEM, to allow us to integrate other notification mechanisms like ServiceNow, paging, moogsoft etc. available at out enterprise.

Re: Support for custom alerting in Replicate and QEM

l9phan1 — Thu, 08 Oct 2020 19:43:26 GMT

I completely agree with Prabodh. For a large company, the ability to integrate with ticket system is critical.

To be consider as an enterprise application, this is a must have feature.

Re: Support for custom alerting in Replicate and QEM - Status changed to: Open - Collecting Feedback

Ola_Mayer — Wed, 21 Oct 2020 14:30:00 GMT

Re: Support for custom alerting in Replicate and QEM

JCJnr — Thu, 22 Oct 2020 12:21:03 GMT

I also agree.

Re: Support for custom alerting in Replicate and QEM

Anonymous — Tue, 06 Apr 2021 13:37:37 GMT

@Prabodh @JCJnr @l9phan1

I agree with the suggestions and also wanted to share there's a rudimentary way of accomplishing this with existing components...it's not very detailed but we were going for "better than zero":

We have created some scripts that run continuously against the QEM telemetry database, watching the task data for changes. This is not altogether difficult because in a credit to Qlik the database is not encrypted or obfuscated and has a simple architecture.

When conditions exist that we wish to be notified about, such as an error state or high latency, those query results dump out into a file and we use API calls to our event management system / ServiceNow to trigger incidents and paging to support engineers.

You can also use this method to create basic "tolerance" for errors or latency, which is something current QEM notifications cannot do. We have values set on tasks in a control table which dictate how high latency must climb before a notification triggers. The script watching for that condition also has a "wait" to make sure it's not just a spike that lasts 3 seconds. We want to be paged if there's a sustained condition.

Certainly, a native capability like this would be welcome as part of QEM's evolution, but, I wanted to make sure people knew there's a way to achieve this with the tools as they exist today.

Re: Support for custom alerting in Replicate and QEM

l9phan1 — Tue, 06 Apr 2021 14:00:00 GMT

Thank you Stephen for the info. We are doing something similar to what you describe above as a temporary measure.

From now on, please track this idea from the Ideation por...

Meghann_MacDonald — Wed, 02 Aug 2023 16:34:04 GMT

From now on, please track this idea from the Ideation portal.

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Re: Support for custom alerting in Replicate and QEM - Status changed to: Closed - Archived

Ideation — Wed, 02 Aug 2023 16:34:06 GMT