topic Re: Configuring the Bot Channel Service for Microsoft Teams not working in Insight Advisor

Configuring the Bot Channel Service for Microsoft Teams not working

iffahjo — Thu, 09 Nov 2023 10:33:23 GMT

Hi,
I have followed all the steps for configuring the Insight Advisor Chat for Microsoft Teams. I followed the official documentation of Qlik. There was no error or any ambiguity in steps. However, when I ask question on Teams to the Insight Advisor Chat, there is no response. Furthermore, there is no log on Azure bot or any way to debug. I need help in debugging the process as I don't know where exactly is the problem.

I followed these documents:

Configuring Qlik Insight Advisor Chat in Qlik Sense Enterprise on Windows:
https://help.qlik.com/en-US/sense-admin/August2023/Subsystems/DeployAdministerQSE/Content/Sense_DeployAdminister/QSEoW/Administer_QSEoW/QlikInsightsAdvisorChat/insights_enable.htm

Configuring Qlik Insight Advisor Chat for external channels:
https://help.qlik.com/en-US/sense-admin/August2023/Subsystems/DeployAdministerQSE/Content/Sense_DeployAdminister/QSEoW/Administer_QSEoW/QlikInsightsAdvisorChat/insights_externalChannels.htm

Creating a Microsoft Azure Bot Service:
https://help.qlik.com/en-US/sense-admin/August2023/Subsystems/DeployAdministerQSE/Content/Sense_DeployAdminister/QSEoW/Administer_QSEoW/QlikInsightsAdvisorChat/insights_AzureWebBot.htm

Configuring the communication channel for Microsoft Teams:
https://help.qlik.com/en-US/sense-admin/August2023/Subsystems/DeployAdministerQSE/Content/Sense_DeployAdminister/QSEoW/Administer_QSEoW/QlikInsightsAdvisorChat/insights_Teams.htm

Configuring the Bot Channel Service: https://help.qlik.com/en-US/sense-admin/August2023/Subsystems/DeployAdministerQSE/Content/Sense_DeployAdminister/QSEoW/Administer_QSEoW/QlikInsightsAdvisorChat/insights_confBotService.htm

The Virtual proxy is set in the Qlik with the JWT certificate.

Azure bot is configured (I have used secret key as password for the bot).

Have configured the communication channel as Teams and configured the bot channel services exactly as shown in the guideline.
Kindly let me know how to solve this.
Thanks.

Re: Configuring the Bot Channel Service for Microsoft Teams not working

Mario_De_Felipe — Fri, 17 Nov 2023 15:17:34 GMT

Hi @iffahjo! I've followed @Michael_Tarallo 's instructions and worked for me:

https://www.youtube.com/watch?app=desktop&v=WJHDPK7zc_M&feature=youtu.be#bottom-sheet

Hope it helps. Kind regards

Re: Configuring the Bot Channel Service for Microsoft Teams not working

iffahjo — Mon, 20 Nov 2023 02:23:04 GMT

Hi @Mario_De_Felipe !

Thank you for your response.

I've watched the youtube video but it only shows the tutorial for Qlik Sense SaaS/Cloud.

In my case, I want to setup the Bot Channel Service on Qlik Sense Enterprise on Windows
that needs to create Azure Bot to connect to Ms Teams as the attached link.

Re: Configuring the Bot Channel Service for Microsoft Teams not working

Nasser_Bumpus — Mon, 20 Nov 2023 12:27:46 GMT

Hello @iffahjo - Reach out to support. They will ask to enable audit logs and review the configuration of the azure bot. A common challenge that I have seen is the messaging endpoint being blocked by App gateway, but support will help resolve. Thanks!

Re: Configuring the Bot Channel Service for Microsoft Teams not working

iffahjo — Tue, 21 Nov 2023 07:14:25 GMT

Hi @Nasser_Bumpus !

Thank you for your response. I already reached out to support but they suggest to raise the question on community.

Here's my Azure Bot configuration:

When I test the messaging endpoint on browser ( https://abs-iffah/api/messages ), it shows
"Cannot GET /api/messages"

Here is the BotChannelService logs:

Do you know any solution for this?

Thanks!

Re: Configuring the Bot Channel Service for Microsoft Teams not working

Nasser_Bumpus — Tue, 21 Nov 2023 16:13:58 GMT

This is helpful. Please send me a direct message with an email to contact you at and I will follow up with one of my resources.

Re: Configuring the Bot Channel Service for Microsoft Teams not working

iffahjo — Wed, 22 Nov 2023 02:17:16 GMT

Hi @Nasser_Bumpus !

I just sent direct message to you.

Thank you for your help!

Re: Configuring the Bot Channel Service for Microsoft Teams not working

rusnakpe — Mon, 20 May 2024 14:17:24 GMT

Hi @iffahjo / @Nasser_Bumpus were you able to solve that issue? I would need the same. Thanks!