topic Re: OneDrive Connection Failure in Move to Qlik Cloud Analytics

OneDrive Connection Failure

KD2015 — Tue, 27 Jan 2026 10:45:26 GMT

Hi all,

My Qlik Cloud OneDrive data source connection was working properly, and then all of a sudden, my reload tasks started failing & when I try to extract data from any of my existing files in it, I am getting this error message

I can still access the OneDrive folder from the load script & see my files. But when I try to pull any one of them in, I am receiving that error message.

Any knowledge on how & why this is happening?

Thank you

Re: OneDrive Connection Failure

Daniele_Purrone — Tue, 23 Apr 2024 08:30:52 GMT

Hi @KD2015 is the Onedrive account a paid one or a free one?

Re: OneDrive Connection Failure

KD2015 — Wed, 24 Apr 2024 17:12:46 GMT

Thank you Daniele...It is a free version.

Re: OneDrive Connection Failure

Daniele_Purrone — Thu, 25 Apr 2024 05:59:58 GMT

Thanks @KD2015 , we have at least one support case with a similar outcome when using a free OneDrive account. The "unauthorised" answers comes from Microsoft, so they might have some API limits for free accounts. There doesn't seem to be any issue with paid accounts.

Re: OneDrive Connection Failure

KD2015 — Fri, 26 Apr 2024 15:39:29 GMT

Thank you Daniele, I went ahead and turned the free account into a purchased one but I am still getting the same error message when I try to extract Excel Files. As I was trying to troubleshoot, I thought I should try to extract a different file format & I was surprised to see my qvds being able to be pulled in without any issues. So I am not sure if the issue has to do with Excel files. Any thoughts on this?

Re: OneDrive Connection Failure

Daniele_Purrone — Mon, 29 Apr 2024 06:29:08 GMT

Hi @KD2015, can you please open a support case with us mentioning this discussion? We need to investigate this!

Re: OneDrive Connection Failure

Daniele_Purrone — Mon, 29 Apr 2024 12:39:14 GMT

@KD2015 , when opening the support case, please request to have it linked to QB-26521, which is the investigation currently taking place.

Re: OneDrive Connection Failure

Daniele_Purrone — Mon, 27 May 2024 12:43:55 GMT

Hello @KD2015 ,

were you able to solve this issue?

Re: OneDrive Connection Failure

dana — Sat, 24 Aug 2024 08:52:18 GMT

Hi,

I have the same issue, only with Excel files.

Any idea how to resolve it?

Thanks..