topic Re: Admin section is not visible in NPrinting in Qlik NPrinting

Admin section is not visible in NPrinting

Anonymous — Thu, 15 Feb 2018 11:39:29 GMT

Hi guys,

I had login in to nprinting server using the admin user credentials, unknowingly i had removed Administrator Role to that user now the admin section is disappeared in user login, is their any work around to add that user back to the Admin role. please guys help me

Note: their is no other user with admin rights. please guys help me out its urgent.

Thanks in advance.

Re: Admin section is not visible in NPrinting

Ruggero_Piccoli — Thu, 15 Feb 2018 14:34:20 GMT

Hi,

Starting from Qlik NPrinting 17.1 it is not possible for an administrator to remove its admin role if it it the only user with the admin role to avoid to leave the installation without an administrator.

From the release notes:

Administrator user was able to delete his own administrator role

A user with admin role (for example, the one created during the installation process) could delete his own administration permission, even if they were the only admin.

So first of all check if there is another user with that role. If yes use it to give you back your admin role.

Otherwise open a support ticket. It is a very complex procedure that cannot be explained here.

Best Regards,

Ruggero

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

Re: Admin section is not visible in NPrinting

Anonymous — Thu, 15 Feb 2018 15:37:46 GMT

ohh.. thank you, Ruggero piccoli for your Quick response. so i need to open a support ticket now. is it the only option as of now, it would be great if their is any work around for this.

Re: Admin section is not visible in NPrinting

Ruggero_Piccoli — Thu, 15 Feb 2018 15:39:17 GMT

I think the support guys will be able to solve the issue.

Re: Admin section is not visible in NPrinting

Anonymous — Fri, 16 Feb 2018 07:39:23 GMT

ok thank you Ruggero piccoli, if i do version upgrade can i get back the admin role..? it might sound silly, but i really want to over come the issue soon.

Thank you

Re: Admin section is not visible in NPrinting

Ruggero_Piccoli — Fri, 16 Feb 2018 09:26:06 GMT

Hi,

Upgrading will not add the admin role to a user. The upgrade process doesn't modify the users.

If you have Qlik NPrinting 17.1 or newer you still have at lease one user that can login with the admin role. Qlik NPrinting doesn't let you to remove the admin role from all users of an installation. So you can find the person who is still admin and ask him to give you your rights.

As alternative it is possible to add the role by connecting to the repository but to do this you need the help of the support team, so open a support ticket.

Best Regards,

Ruggero

---------------------------------------------

Re: Admin section is not visible in NPrinting

Daniel_Jenkins — Sun, 18 Feb 2018 22:30:38 GMT

Just to close this thread, a Qlik Technical Support Engineer worked this case and resolved the issue.

- Daniel.