topic Re: Menu missing In Nprinting 17.5 in Qlik NPrinting

Menu missing In Nprinting 17.5

Anonymous — Fri, 02 Mar 2018 01:38:42 GMT

I've been migration my Nprinting server to new server. After than I backup and restored file nprinting to new server.

When I login with my account admin, I dont see any menu like Apps,Reports, Tasks etc.

I' try to using link in browser : https://localhost:4993/#/reports I have error like picture below.

Thanks for you answer

@djk

Re: Menu missing In Nprinting 17.5

Daniel_Jenkins — Fri, 02 Mar 2018 02:59:50 GMT

Hi Yislam,

I believe your Qlik Partner has opened a case with us. We are waiting for the NPrinting logs in order to proceed.

HTH - Daniel.

Re: Menu missing In Nprinting 17.5

Chanty4u — Fri, 02 Mar 2018 05:33:43 GMT

Did you check all services are running?

Re: Menu missing In Nprinting 17.5

Ruggero_Piccoli — Fri, 02 Mar 2018 09:29:34 GMT

Hi,

Verify that both Qlik NPrinting servers must have the same version.

Are you connecting with a user that has admin role in the original server?

In any case send the logs to the support team (also share the logs here in general is useful) and wait for teir answer.

Best Regards,

Ruggero

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Re: Menu missing In Nprinting 17.5

Anonymous — Fri, 02 Mar 2018 10:42:38 GMT

Hi, Daniel,

I've read your message from Qlik Partner. And I've been doing backup from old server and restored in new server.

And I already know the restore did not find some/any entities in the backup file.

I still waiting from respon from Qlik Partner.

Re: Menu missing In Nprinting 17.5

Anonymous — Mon, 05 Mar 2018 00:33:24 GMT

Hai Ruggero.

I used same version Nprinting in new server (17.5). And I create account local as admin role in old server and a new one.

Btw when I restored Nprinting in new server, scheduler services cannot running again, like my old case this below

(Nprinting v. Sept 2017 ) Qlik NPrinting Scheduler service not running

Re: Menu missing In Nprinting 17.5

Ruggero_Piccoli — Mon, 05 Mar 2018 08:41:40 GMT

Hi,

Check the logs as first step. If possible share them.

Before restoring the repository the service was working?

Best Regards,

Ruggero

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Re: Menu missing In Nprinting 17.5

Anonymous — Thu, 22 Mar 2018 00:55:01 GMT

Hi Daniel,

Thanks for your help.

For this case I must upgrade our Nprinting 17.5 to Nprinting 18. And it's worked fine