topic Re: Nprinting: Report missing visualizations. in Qlik NPrinting

Nprinting: Report missing visualizations.

sujeet_shirude — Fri, 21 Apr 2017 15:10:22 GMT

Hi all,

We have a task scheduled to run at a certain time. Today when it ran there were visualizations missing. The odd thing is that there are different visualizations missing on the two copies(for two different users) that were created and delivered from the same task/report. When we ran the task after sometime, it ran fine(included all the visualizations). what could be the issue?

What logs do I need to check to find, what was wrong with the particular task run?

Any insights on the same would be appreciated.

Thank you,

Sujeet Shirude

Re: Nprinting: Report missing visualizations.

ogster1974 — Sun, 23 Apr 2017 11:14:44 GMT

Do the users have different user filters applied during the task/report run?

Re: Nprinting: Report missing visualizations.

vinieme12 — Sun, 23 Apr 2017 11:32:03 GMT

Refresh the object lists

Re: Nprinting: Report missing visualizations.

sujeet_shirude — Mon, 24 Apr 2017 14:14:42 GMT

Thanks, Andy! No, it does not have any user level filter.

Re: Nprinting: Report missing visualizations.

sujeet_shirude — Mon, 24 Apr 2017 14:16:11 GMT

Thanks, Vineeth! The issue occurred once when the task was scheduled. Next time when I ran it, it ran fine.

Re: Nprinting: Report missing visualizations.

tcullinane — Mon, 24 Apr 2017 15:58:10 GMT

If you're using nprinting 16 I've encountered similar issues where the chart is defaulted to be minimized in QV or auto minimize is allowed.

Re: Nprinting: Report missing visualizations.

ngulliver — Tue, 25 Apr 2017 10:21:12 GMT

Andy is correct that the most common cause of this is filters.

Given that you have confirmed you are not using them, check the nprintingsvc.log. Try to compare each stage of the run times between the first run and second run to see if there is an obvious difference that could be caused by an outage or interruption of service.

Neil

Re: Nprinting: Report missing visualizations.

m_sharif — Fri, 15 Sep 2017 08:23:47 GMT

Hi Sujeet,

Have you managed to resolve the issue?>

Kind Regards

Muhammad

Re: Nprinting: Report missing visualizations.

sujeet_shirude — Fri, 15 Sep 2017 13:06:54 GMT

Hi Muahmmad,

It was a one-off issue for us. Its working fine since then.

Regards,

Sujeet Shirude

Re: Nprinting: Report missing visualizations.

m_sharif — Fri, 15 Sep 2017 13:33:09 GMT

Hi Sujeet,

Thanks for the reply.

Were you using NPrinting 16.5 SR5 at the time you had this issue? and since then have you upgraded this ?

Kind Regards

Muhammad

Re: Nprinting: Report missing visualizations.

sujeet_shirude — Fri, 15 Sep 2017 13:37:05 GMT

I believe we were on Nprinting 17.3 when we had the issue. Yes, currently we are on June 2017 version.

Re: Nprinting: Report missing visualizations.

m_sharif — Fri, 15 Sep 2017 13:40:46 GMT

Thanks Sujeet.

Logs doesn't help at all in Nprinting 16 as report which has rendered correctly has exactly the same log to the report has issue. I have raised this with Qlik Support hope they will come back soon.

Kind Regards

Muhammad

Re: Nprinting: Report missing visualizations.

sujeet_shirude — Fri, 15 Sep 2017 13:46:16 GMT

Yeah, hope you get this resolved soon.