topic Re: Error: The Identity is a Windows domain user in NPrinting in Qlik NPrinting

Error: The Identity is a Windows domain user in NPrinting

berryandcherry6 — Wed, 25 Sep 2019 18:40:54 GMT

Hi,

I upgraded NP 17.3.1 to NP june release, by following steps mentioned in release pdf. After upgrade i am not able to reload metadata.

it gives error The Identity is a Windows domain user. Here both QS 3.2 and NP are on the same domain but it showing this error. What should be done?

Re: Error: The Identity is a Windows domain user in NPrinting

Anonymous — Mon, 07 Aug 2017 13:26:37 GMT

i am also facing same issue !

If you have resolved this issue then please let me know.

FYI my machine name is "qlikview"

Looks like NPrinting needs both (qliksense server and Nprinting) on the same domain.

Identity ID will be = DomainName\username (of Nprinting machine)

Re: Error: The Identity is a Windows domain user in NPrinting

Miguel_Angel_Baeyens — Mon, 07 Aug 2017 14:07:18 GMT

Above image is connecting to a Qlik Sense server, not QlikView, and there are significant differences between them.

Anyway, domain user means a user valid in the domain, not a local user generated to log in locally. The service account must be able to log in to other computers, therefore requiring to be a domain account, not a computer local account.

Re: Error: The Identity is a Windows domain user in NPrinting

Lech_Miszkiewicz — Tue, 08 Aug 2017 22:17:14 GMT

Also check in NPrinting User settings whether you have filled up Domain part for service account user

regards

Lech

Re: Error: The Identity is a Windows domain user in NPrinting

Lech_Miszkiewicz — Tue, 08 Aug 2017 22:19:51 GMT

It does not need them on the same domain. I have clients who are running NPrinting in Parent company (different domain) and connecting to child company Qlik Servers (also different domain)

regards

Lech

Re: Error: The Identity is a Windows domain user in NPrinting

Anonymous — Wed, 09 Aug 2017 07:06:24 GMT

Verify connection errors when setting up a connection to Qlik Sense in Qlik NPrinting ‒ Qlik NPrinting

Please check the link above,

Point number : IDENTITY

it says QS Server and NPrinting Server has to be on same Domain.

But,

If you have accomplished whole setup regardless of same domain then please let me know.. how?

any specific settings needs to be taken care of?

Re: Error: The Identity is a Windows domain user in NPrinting

Lech_Miszkiewicz — Wed, 09 Aug 2017 07:17:51 GMT

Indeed it is a requirement in help document. I did not notice this one- thanks for sharing.

How I have achieved this?

In QlikSense QMC which is sitting in Domain A i went to UserDirectoryConnector and i have created a connection to ActiveDirectory of a Domain B
- this brought me a list of users from domain B
I have looked up a NPrinting service account user on user list and I made it a Root Admin
I have also exported SSL certificates

The main thing is to ensure that NPrinting Service Account User can access hub which i did by simply RDP to NPrinting server opening web browser and opening QlikSense hub (which is going to URL from the other domain)

Obviously you have to make sure all ports are open between domains and all other requirements are in place.

regards

Lech

Re: Error: The Identity is a Windows domain user in NPrinting

bhaskar_sm — Mon, 04 Sep 2017 19:27:32 GMT

hi,

if any one solve this issue, please let me know the solutions

regards,

Bhasker

Re: Error: The Identity is a Windows domain user in NPrinting

Anonymous — Tue, 05 Sep 2017 05:12:43 GMT

Nprinting can be setup in two environments

1. Qliksense server and Nprinting server/engine in same domain

2. Qliksense server and Nprinting server&engine on SAME MACHINE.

IDENTITY :

case1- takes following values (Domain name\username)

case2- takes following values (Machine name\username)

user should Nprinting Service user and it should have ROOT Admin access on Qliksense server.

let me know, if above information is helpful to you.

Re: Error: The Identity is a Windows domain user in NPrinting

bhaskar_sm — Wed, 06 Sep 2017 16:43:27 GMT

Hi Yogesh,

Thanks for replying back!

i my case i have 2 scenario: Qliksense server and Nprinting server&engine on SAME MACHINE.

but i have used diff user account for running both the services(qliksense and Nprtinng ) i have assigned the nprinting user as a rootadmin in qliksense and used identity case 2 takes following values (Machine name\username). but unfortunately its now working.

Note: i have installed the Qliksense and Nprinting in the same machine (Windows 10)

please help me to find any alternative.

Regards,

Bhasker kumar

Re: Error: The Identity is a Windows domain user in NPrinting

Daniel_Jenkins — Thu, 07 Sep 2017 07:26:50 GMT

Hi Bhasker,

Some relevant System Requirements for NPrinting 17.x based on your post:

NPrinting & Qlik Sense on the same machine is not supported. This means it might work or it might not. It might work and stop working later. If you open a case with Support, you will be asked to separate the two as that combination is "unsupported". See Unsupported Configurations here: https://help.qlik.com/en-US/nprinting/June2017/Content/DeployingQVNprinting/Supported-unsupported-configurations.htm and https://help.qlik.com/en-US/nprinting/June2017/Content/DeployingQVNprinting/Installing-nprinting-sense-single-computer.h…
In the Qlik Sense QMC you must give RootAdmin authorization to the Windows user that runs the Qlik NPrinting Engine Windows service. That Windows user must also be a domain user. See: https://help.qlik.com/en-US/nprinting/June2017/Content/DeployingQVNprinting/NPrinting-with-Sense.htm
NPrinting Server requires Windows Server 64-bit OS. NPrinting Designer can be installed on Windows 10. See: https://help.qlik.com/en-US/nprinting/June2017/Content/DeployingQVNprinting/System-requirements_server.htm and https://help.qlik.com/en-US/nprinting/June2017/Content/DeployingQVNprinting/System-requirements_designer.htm
You can get details about IDENTITY here (Look under the section Connecting to a Qlik Sense apps on a Qlik Sense server😞 https://help.qlik.com/en-US/nprinting/June2017/Content/GettingStarted/HowCreateConnections/Create-Connections.htm

HTH - Daniel.

Re: Error: The Identity is a Windows domain user in NPrinting

Anonymous — Thu, 07 Sep 2017 07:54:52 GMT

Hi Bhaskar,

Make sure that your NPrinting Service user has "Log On As Service" allowed.

you can find above settings as follows,

Administrative Tools -> Local Security Policies -> Local Policies -> User Right Assignment -> Log on As Service

Add your Nprinting Service user to list.

Regards,

Yogesh Prabhu

Re: Error: The Identity is a Windows domain user in NPrinting

Thu, 07 Sep 2017 09:19:43 GMT

Hi,

I had the same issue with NPrinting 17.4 with Qlik Sense. Both on the same server (demo environment)

I was in touch with Qlik Support. They told me it's a known issue, that uninstalling 17.4 and installing 17.3 resolved the issue for another customer.

I did it and it solved the issue for me.

Re: Error: The Identity is a Windows domain user in NPrinting

kavita25 — Tue, 20 Mar 2018 12:45:50 GMT

Hello Supriya/Daniel

I am getting the same error...

Please look into the attachment of LOG files and Screenshot..

Help me to resolve this...

Regards,

Kavita

Re: Error: The Identity is a Windows domain user in NPrinting

Lech_Miszkiewicz — Tue, 20 Mar 2018 22:23:57 GMT

Hi Kavita,

Are both QlikSense and NPrinitng in the same domain? Can they both access domain controllers?
Upgrade your NPrinting to version February 2018. I had the same error for since version 17.4 i think, and it was for me "false positive". The latest version fixed the problem.
Go To Nprinitng admin console --> users --> find a qlksrvadmin user and make sure that DOMAIN ACCOUNT is filled for the user running the NPrinting engine (kalpatarugroup\qlksrvadmin)
Do you have all required ports open between NPrinting and Qlik Sense? Certificates exported and installed? User added to RootAdmins.. looks like this user cannot access QRS API

cheers

Lech

Re: Error: The Identity is a Windows domain user in NPrinting

Lauri — Mon, 04 Mar 2019 20:25:10 GMT

Hi @Lech_Miszkiewicz , I'm curious if you are still successfully running NPrinting in a multi-domain Windows environment. I am trying it with NPrinting February 2019. No luck so far -- I cannot refresh the metadata in my NPrinting app. Sense is in its own workgroup and not on the domain where the NPrinting service account is. I cannot log into Sense with that account in a browser on the Sense machine. (Users normally authenticate via SAML.) On top of that, the 2 servers are on different networks so 2 firewalls are between them.

I did make the svc account a RootAdmin in Sense (and it is in Sense thanks to a UDC). I also exported SSL certs to NPrinting.

Thanks for any tips!

Re: Error: The Identity is a Windows domain user in NPrinting

Amarnath — Thu, 22 Aug 2019 07:12:04 GMT

can you tell me how i can find out the windows domain name and user name of the qliksense administrator?