topic Email Not Recieved in Qlik NPrinting

Email Not Recieved

Chanty4u — Fri, 31 Mar 2017 07:34:43 GMT

Hi all,

i have created a task in Qliksense Nprinting 17.2.3 version

i have created for excel reports through email. aftre creating the task it is showing

with task id successfully scheduled execution it is showing but users not geting the emails?

i followed below steps provided in link.

https://help.qlik.com/en-US/nprinting/17.3/Content/DistributionSchedulesAutomation/HowDistributeUserSpecificQVReportsE-m…

Anyone faced the same issue?

Re: Email Not Recieved

woutermak — Fri, 31 Mar 2017 07:42:47 GMT

There can be several reasons why the end user doesn’t receive the mail.

You can try first if you can publish your reports in the portal or store the reports on a share.

It could be a problem with sending only the mails, or creating the reports.

Maybe you do not have the authorizations to send mails. Or it’s technical blocked.

Re: Email Not Recieved

avinashelite — Fri, 31 Mar 2017 07:52:35 GMT

*check you have enough permission to send email

*Check email setting are done properly

*check you are able to send the email manually from you local id

*check the outlook is able to validate the email id's

Re: Email Not Recieved

vinieme12 — Fri, 31 Mar 2017 07:58:44 GMT

Apart from the above,

just to confirm this is not an email problem are you able to send email using the your outlook email instead of the group email id?

Re: Email Not Recieved

Chanty4u — Fri, 31 Mar 2017 08:00:45 GMT

am using from admin only.... reports am able to create.

in log file error is showing like below

for the task TestNew has no permission to see the published reports. No email will be sent.

Re: Email Not Recieved

Chanty4u — Fri, 31 Mar 2017 08:02:22 GMT

in out look what i need to change? avi

Re: Email Not Recieved

Chanty4u — Fri, 31 Mar 2017 08:02:41 GMT

yes vini am able to send.

Re: Email Not Recieved

vinieme12 — Fri, 31 Mar 2017 08:04:56 GMT

Sorry I meant, schedule report from your own email ID instead of group id...so we can be sure it's the group ID sending permissions

Re: Email Not Recieved

Chanty4u — Fri, 31 Mar 2017 08:07:23 GMT

No vinith,

it is also not reciveng any mails from my mail id also.

Re: Email Not Recieved

vinieme12 — Fri, 31 Mar 2017 08:09:43 GMT

Can you post screenshot of the log?

Are you 100% the email settings configured in Nprinting are correct?

Re: Email Not Recieved

vinieme12 — Fri, 31 Mar 2017 09:22:11 GMT

NPrinting 17 added Engine in web client remains Offline

Re: Email Not Recieved

Chanty4u — Fri, 31 Mar 2017 13:07:29 GMT

getting below error in logfile

avinashelite

no permission to see the published reports. No email will be sent

where can i give the permission?

what might be the issue? any idea?

Re: Email Not Recieved

avinashelite — Fri, 31 Mar 2017 13:13:47 GMT

Ok , *Do you have the valid serve licence for NPrinting ?

*NPrinting server account has the valid QV Desktop licence ?

I think you missing one of the above , check and let me know