topic Re: Nprinting: User receives email but no report attachment in Qlik NPrinting

Nprinting: User receives email but no report attachment

sujeet_shirude — Thu, 03 Aug 2017 19:59:10 GMT

Hi all,

We have Nprinting June 2017 version. One our users receives the Nprinting email but does not receive the attachment.

In his email it gives the error: "Some errors occurred during report generation Number of reports not generated: 1 Please contact your administrator for further details".

The same attachment/report is delivered successfully to other 17 users. As far as I can tell he is set up in exactly the same way as all the other users in the group. There are no user level filters. Attached is the error I see in the "Task Executions".

Any insights on the same are appreciated.

djk‌

Thank you,

Sujeet Shirude.

Re: Nprinting: User receives email but no report attachment

Lech_Miszkiewicz — Thu, 03 Aug 2017 22:09:59 GMT

i would troubleshoot this by sending report also to folders destination to see whether they are landing there at all. I understand that there is no section access on source documents and all users should see the same thing? right?

regards

Lech

Re: Nprinting: User receives email but no report attachment

avinashelite — Fri, 04 Aug 2017 05:58:44 GMT

If its one specific user facing this issue then check the email setting of that user and privileges that has set for him

Re: Nprinting: User receives email but no report attachment

neha_shirsath — Fri, 04 Aug 2017 07:30:11 GMT

In order to be a NPrinting report recipient user needs to have a role in NPrinting. Make sure this user have at least "Users" or "NewsStand User" or have any other role which allows them to receive reports.

Re: Nprinting: User receives email but no report attachment

Lech_Miszkiewicz — Fri, 04 Aug 2017 07:51:32 GMT

Guys - you are touching different subject! Examples you are talking about will not send email at all!

The problem mentioned above is that attachment is not going together with email to only one user - which is different behaviour.

regards

Lech

Re: Nprinting: User receives email but no report attachment

Ruggero_Piccoli — Fri, 04 Aug 2017 08:35:54 GMT

Check that the object bnzfCP still exists in the Qlik Sense app you are using as data source.

Re: Nprinting: User receives email but no report attachment

sujeet_shirude — Fri, 04 Aug 2017 15:35:41 GMT

Thanks for your response Lech!

Right, there is no section access on source documents.

I checked the Newstand and the report does exist.

Re: Nprinting: User receives email but no report attachment

sujeet_shirude — Fri, 04 Aug 2017 15:38:47 GMT

Thanks, Avinash!

I checked email setting & privileges for the user and its the same as the remaining users. I even deleted and re-created the user.

Re: Nprinting: User receives email but no report attachment

sujeet_shirude — Fri, 04 Aug 2017 15:39:46 GMT

Thanks, Neha! Yes, the user has both the roles.

Re: Nprinting: User receives email but no report attachment

sujeet_shirude — Fri, 04 Aug 2017 15:41:06 GMT

Yup, exactly.

Re: Nprinting: User receives email but no report attachment

sujeet_shirude — Fri, 04 Aug 2017 15:44:54 GMT

Thanks, Ruggero!

"Object bnzfCP"-Not sure what you are referring to but the source Qlik Sense dashboard is the same for all the users and only one user is not receiving the report attachment.

Re: Nprinting: User receives email but no report attachment

Ruggero_Piccoli — Fri, 04 Aug 2017 16:03:37 GMT

Ok.

The Qlik Sense object bnzfCP is mentioned in the error message you attached, so I supposed that it was no more available in the original Qlik Sense app. So if it was deleted it could be the cause of the error.

Re: Nprinting: User receives email but no report attachment

sujeet_shirude — Fri, 04 Aug 2017 19:11:38 GMT

The object does exist as the report gets successfully generated/sent to other users.

Re: Nprinting: User receives email but no report attachment

Ruggero_Piccoli — Mon, 07 Aug 2017 08:51:36 GMT

Could you post a screenshot of the Qlik NPrinting connection and the log files?

We need to deeper investigate.

If you cannot post these info, I would to suggest you to contact the support service.

Best regards,

Ruggero

Re: Nprinting: User receives email but no report attachment

sujeet_shirude — Wed, 09 Aug 2017 21:03:55 GMT

Thanks Ruggero! I figured it out.

In the Connections- we had section access enabled. Once I disabled it, the user received the attachment. Little strange but it worked.

Re: Nprinting: User receives email but no report attachment

sujeet_shirude — Wed, 09 Aug 2017 21:06:10 GMT

Thanks all!

In the Connections- we had section access enabled. Once I disabled it, the user received the attachment.

Re: Nprinting: User receives email but no report attachment

Lech_Miszkiewicz — Wed, 09 Aug 2017 23:31:03 GMT

Well - I asked about this in my first question I am glad You figured this one out. cheers

Re: Nprinting: User receives email but no report attachment

neha_shirsath — Thu, 10 Aug 2017 05:32:54 GMT

Great..!!

Mark your answer as correct so if anyone face such a type of issue then your answer will help them.

Re: Nprinting: User receives email but no report attachment

sujeet_shirude — Thu, 10 Aug 2017 18:33:20 GMT

You actually did

Re: Nprinting: User receives email but no report attachment

Lech_Miszkiewicz — Fri, 11 Aug 2017 00:53:20 GMT

mark your answer as correct mate so we know that this topic is finished and solved!