topic Re: NPrinting - Edit Template does not work after upgrading to 17.4 in Qlik NPrinting

NPrinting - Edit Template does not work after upgrading to 17.4

Anonymous — Wed, 25 Sep 2019 18:40:54 GMT

Hello Community

I have following issue, after upgrading NPrinting from 17.3 to 17.4.

After hitting the button "Edit Template" under "Reports" and after allow to access the NPrinting Server the following screen appears.

Does anyone of you have had the same Problems?

Best regards

Robert

Re: NPrinting - Edit Template does not work after upgrading to 17.4

Chanty4u — Wed, 12 Jul 2017 10:03:34 GMT

can you type the error in English?

Re: NPrinting - Edit Template does not work after upgrading to 17.4

Anonymous — Wed, 12 Jul 2017 10:06:31 GMT

Invalid character length for base 64 character array or string

Re: NPrinting - Edit Template does not work after upgrading to 17.4

Chanty4u — Wed, 12 Jul 2017 10:14:17 GMT

your upgraded? still it is showing 17.3? In template what are the data your using? may b e try with new template?

Re: NPrinting - Edit Template does not work after upgrading to 17.4

Anonymous — Wed, 12 Jul 2017 12:09:29 GMT

Yes, we upgraded from 17.3 to 17.4.

Still showing 17.3 but only if we want to edit the template. In the "about" window it shows, that it is running on Version 17.4. Also checked the applications installed on the server. Engine, Designer and Server are on 17.4

Using Excel and PowerPoint Template

Just tried a new template, did not work neither.

Re: NPrinting - Edit Template does not work after upgrading to 17.4

Chanty4u — Wed, 12 Jul 2017 12:11:46 GMT

did you checked log file and all services are running?

Re: NPrinting - Edit Template does not work after upgrading to 17.4

Anonymous — Wed, 12 Jul 2017 12:14:11 GMT

Can you tell me, where I can find the logs on the server? Maybe you have a default path for me?

Checked every service and restarted them all too. Did not work so far

Re: NPrinting - Edit Template does not work after upgrading to 17.4

Chanty4u — Wed, 12 Jul 2017 12:19:02 GMT

type in floder search bar

C:\ProgramData \Nprinting

Re: NPrinting - Edit Template does not work after upgrading to 17.4

Anonymous — Thu, 13 Jul 2017 10:58:33 GMT

Checked every log file on the path you gave me. Thank you so far! I did not find anything helpful in this log files. I jest reproduced the error and searched for the latest record in the log file. This error will not be logged unfortunately.

Re: NPrinting - Edit Template does not work after upgrading to 17.4

lauranvh — Thu, 13 Jul 2017 14:01:29 GMT

Have you also updated the Qlik NPrinting Designer?

This is my June2017 Designer after the update.

Re: NPrinting - Edit Template does not work after upgrading to 17.4

Anonymous — Thu, 13 Jul 2017 14:05:31 GMT

Yes, of course. That is what is so strange about it

(installed Applications on the Server)

Re: NPrinting - Edit Template does not work after upgrading to 17.4

lauranvh — Thu, 13 Jul 2017 15:52:27 GMT

Do you open NPrinting Designer on the same server or via a workstation?

If you open on your own workstation or something you have to update the Designer on that as well. It's a local program

Re: NPrinting - Edit Template does not work after upgrading to 17.4

Anonymous — Tue, 25 Jul 2017 09:10:10 GMT

No, the application is opened and run over the server. The application is not installed on the Desktop, local and virtualized.

Re: NPrinting - Edit Template does not work after upgrading to 17.4

czm — Tue, 25 Jul 2017 10:57:34 GMT

Hi Robert,

for some reason you are running the designer of NP 17.3.0.0
Have you uninstalled it and then installed the new one that you can download from qlik website? The splash screen must say June 2017 for NP 17.4 designer.

The new designer must be installed in all developer's machines (it is useless on the server machine, apart if that is the only machine you use to edit your templates).

Best regards,
Carlo

Re: NPrinting - Edit Template does not work after upgrading to 17.4

Anonymous — Tue, 25 Jul 2017 15:47:05 GMT

Hi Carlo

It is the only machine (server) where the application is running on (designer). The developers are using a web browser the get access to the server

Re: NPrinting - Edit Template does not work after upgrading to 17.4

czm — Tue, 25 Jul 2017 16:54:36 GMT

Hi Robert,

sorry if I repeat something or if I've not understood the situation, but just to be clear: the designer is not a web app, so when you press "Edit template" the designer is running on your machine (the one I was referring with "developer machine"), not on the server on which NP (server and/or engine) is installed.

So as far as I know to run the designer on the server you have to do a remote desktop connection (e.g., using RDP or team viewer) to the server, navigate the NP Web Console, press edit template and then you will use the designer installed on the server machine (but you can edit the template in a simpler way installing the designer on whatever development machine and then navigating the Web console from this development machine, pressing edit template etc.).

I'm wondering if you are "clicking edit template" from a machine in which is installed an old designer. Or maybe I've simply not understood the situation correctly.

Thanks
Carlo